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I am getting this error when I try to execute an action in impact and the nci_jrexec process crashes.

  • 1.  I am getting this error when I try to execute an action in impact and the nci_jrexec process crashes.

    Posted Tue August 25, 2020 04:03 PM

    ERROR [JRExecServer] External command did not return within 20 seconds. Edit the Timeout value in the policy to change this value.


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  • 2.  RE: I am getting this error when I try to execute an action in impact and the nci_jrexec process crashes.

    Posted Tue August 25, 2020 04:35 PM

    Did you look in the $IMPACT_HOME/logs/nci_jrexec.log

    Was the command JRexec ran correct?

    Do you expect it to take longer than 20 seconds?

    In the Policy that is calling JRexec, you can set the timeout.

    The JRExecAction function has the following syntax: JRExecAction(Command, Parameters, ExecuteOnQueue, TimeOut)


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    #SupportMigration
    #NetcoolImpact