AIOps

We are implementing AIOps following the hybrid model.

Due to business requirements, the trouble ticket opening process in ServiceNow is implemented by Netcool Impact on premises.

The reasons are

1. ServiceNow was customized to adapt the business processes defined by the customer,
2. There are several procedures for controlling and monitoring automated tickets,
3. Ticket query and management procedures executed in the WebGUI.

The basic idea is to create a Netcool Impact Policy to create trouble tickets in ServiceNow.

The problems we are facing are:

1. How to identify alerts associated with a given correlation policy? Is there any API that allows this type of query?
2. How can we promote a group of alerts for a single incident?
3. With the incident representing a group of alerts, run a Netcool Impact policy to create the trouble ticket in ServiceNow.

Has anyone faced this problem of opening tickets in the on-premises environment instead of the AIOps environment that can share the knowledge?

Thanks in advance for any guidance.