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Integration Stories - Incident Management - CloudPak for WatsonAIOps & ServiceNow
By
Veeramani Nambi
posted
Wed March 24, 2021 02:50 PM
0
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Creating incident tickets automatically once it occurs, has been done for a longtime. Is it efficient? No.
Because, they are created by defining manual thresholds, which needs to be looked into time and again.
Because, there is a flooding of events, contributing to flooding of tickets. Making it impossible to separate the wheat from the chaff or signal from the noise
Without context, even the signals will not get properly addressed/resolved
WatsonAIOps's capability, as given below, significantly improves incident resolutions
To automatically understand, What is normal and what is not (without any need to define manual thresholds)
To group events together and creating a ticket
To provide application centric context
To suggest likely solutions, by going through the past incidents
And also rollout runbooks to implement them
Integration with ServiceNow is a very key part in achieving this. Read more about this here ->
ServiceNow Integration Update
Republished from IBM Blogs.
Blog Authors ->
@Morgan Timpson
@THOMAS FRIEDRICH
, Neil Boyette and Rama Akkiraju, IBM Fellow
#AI
#Cloud
#Management
#operationsmangement
#ServiceNow
#watsonAIOps
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