AIOps

Smarter, more dynamic, more complex—this is the state of IT today. Physical and infrastructure assets are embedded with software and resemble assets in a traditional IT environment. The speed of changes being driven by virtualization and cloud computing alone are challenging enough, but add to this the rising number of non-technical users accessing IT services and you may be finding yourself with a strained IT staff and a costly, disjointed bundle of tools and processes needed to support them. To keep pace with this rapidly changing, dynamic environment while continuing to deliver business value, your IT organization needs service and asset management that extends beyond the traditional and is easy to install, build upon, maintain, and use.

SmartCloud Control Desk represents a revolutionary step in service and asset management and brings together IBM's unique capabilities to manage both IT assets and non-IT assets, such as smart meters, next generation medical devices, and RFID-tracked inventory. IBM is the only vendor that can provide service and asset management for both the physical and the digital infrastructures across the enterprise on a single platform. This solution is unique in that not only does it make it easier to maintain, administer, and manage multiple ITSM processes, it also allows you to manage your IT and non-IT assets from a common control center. The solution also helps support these processes in a multi-customer outsourcing environment.