IT Automation

This article explains about how to resolve incidents using the Runbook in Watson AIOps.

The article is based on the the following

• RedHat OpenShift 4.8 on IBM Cloud (ROKS)
• Watson AI-Ops 3.3.0

1. Execute RunBook

1. Click on Runbook icon in the alert.

2. Select the Preview menu. 

3. Click on Run runbook. 

4. Click on Run runbook. 

5. Click on Run in Step1. 

6. Click on Complete in Step1. 

7. Click on Runbook worked. 

The runbook is executed. The probelm should have been resolved.

2. Mark resolved in Story

1. Click on Mark As Resolved button in Slack Story 

2. Click on Submit button to resolve the Slack Story 

3. Story is closed automatically once it is resolved 

4. In Stories and Alerts page also the story is shown as Resolved 

5. In ServiceNow also the story is Resolved