AIOps

This article explains in details about the Story in Slack and WebConsole based on the Log Amomaly Detection in Watson AIOps.

The article is based on the the following

• RedHat OpenShift 4.8 on IBM Cloud (ROKS)
• Watson AI-Ops 3.3.0

1. Slack Story

Slack story shows the incident details to SRE.

1. Slack story for this probelm

2. Click on View Alerts to see the alerts.

3. Click on Show More to see the alerts.

4. Click on Preview Logs to see the logs.

5. You can see the error logs.

2. ServiceNow Incident

An incident get created in ServiceNow as well.

1. Click on Incident Id to see the incident details in ServiceNow.

2. You can see the incident in ServiceNow.

3. Recommented Actions

The best recommented actions are displayed from the ServiceNow.

1. Click on Recommneted actions link to see the incident details in ServiceNow.

2. The past ticket in ServiceNow is displayed.

4. Story Viewer

4.1. Stories and alerts

This section shows all the stories and alerts available in the system.

4.2. Story Details

The story can be opened through the Slack as well.

1. Click on Story title link to see the story/incident details in web console.

4.2.1. Story

1. Story Viewer shows story and its events in web.

4.2.2. Alerts

1. Click on Alerts to see all the alerts belong to this story.

2. Choose any of the alerts and it shows alert details.

3. Click on Topology to see Topology correlation.

4. Topology correlation is displayed

4.2.3. Topology

1. Click on Topology tab to see Topology.