This article explains about how to create Slack Account and Integrate in Watson AIOps.
The article is based on the the following.
- RedHat OpenShift 4.8 on IBM Cloud (ROKS)
- Watson AIOps 3.3.0
Steps
Here are the steps to be done when Configuring Slack for Watson AIOps AI Manager.
- Create Slack Workspace
- Create Slack Channels
- Create Slack App
- Integrate Slack in AI-Ops
- Integrate AI-Ops in Slack
- Update Nginx Certificate
- Create Slash Command
1. Create Slack Workspace
Goto https://slack.com/
Click on Create a New Workspace

Enter your email, otherwise go with Continue with Google

Choose your email

Click on Create a Workspace

Enter the workspace name

Enter some default channel name

Skip this step


Click on Use slack in your browser

It will open the workspace as like below.
2. Create Slack Channels
Click on Add Channel

Click on Create Channel
(this is for proactive)

Enter Channel Name
and etc
Click on Create

Click on Skip for Now

Similarly Create another channel (this is for reactive)

3. Create Slack App
Goto https://api.slack.com/apps
Click on Create New App

Enter Slack App Name
.
Choose the above created Workspace name.
Click on Create App
.

Click on OAuth & Permissions
from the left menu,

In Scopes
section click on Add an OAuth Scope
button


Add all the listed below
- app_mentions:read
- channels:manage
- channels:read
- chat:write
- files:write
- groups:read
- groups:write
- users:read
- users:read.email

Click on Install in Workspace
.

Click on Allow
button.

Copy the Bot User oAuth Token
to notepad.

Click on left menu Basic Information
Click on the Show
and copy the Signing Secret
to notepad.

Right click on the Channel and choose the copy Link
and paste in notepad.
Do the same for both the channels.

4. Integrate Slack in AI-Ops
- In the AI-Ops console, click on
Data and Tool connections
in home page.

- Click on
Add Connection
.

-
Click on ChatOps
.
-
Click on Add Connection
.

- Click on
Configure
.

-
Enter some Name
.
-
Enter the below fields that we copied above
- Signing Secret
- Bot Token
- Proactive Channel
- Reactive Channel
-
Do the Test Connection
-
Click on Done
button.


-
See the Slack integration created below
-
Click on the Slack
link

- Copy the slack url

5. Restart Nginx PODs
-
Login into AIOps installed cluster using oc login ...
command .
-
Run the below command
oc delete pod $(oc get po -n cp4waiops |grep ibm-nginx |awk '{print$1}') -n cp4waiops
6. Integrate WAIOps in Slack
Click on Event Subscription
from the left menu
Choose the On
button in the Enable Events

Paste the slack url and the status becomes verified.

Choose the below item to in the Subscribe to bot Events
section.
- app_mention
- member_joined_channel
Click on Save Changes

Click on the Interactivity & Shortcuts
from the left menu
Click on the On
checkbox.
Enter the Slack Url
Click on Save Changes

7. Create Slash Command
Click on Slash Commands
in the left menu
Click on Create New Command
button

Enter /welcome
in the Command
text box
Enter Request URL
the slack url copied above from AI-Ops
Enter Description
Click on Save

Click on reinstall your app

Click on Allow
button

Click on Add Apps
for proactive channel


Click on Add
button near to the app that was created above.

Click on Add Apps
for reactive channel and add the app.

Run the below command to patch the slack integrator with /welcome
oc set env deployment/$(oc get deploy -l app.kubernetes.io/component=chatops-slack-integrator -o jsonpath='{.items[*].metadata.name }') SLACK_WELCOME_COMMAND_NAME=/welcome

The above patch would restart the below nginx pod. Otherwise, you can do it manually.

Enter /welcome
command in proactive channel and you should see the welcome message like this.

Enter /welcome
command in reacive channel and you should see the welcome message like this.

#howto#Integration#slack#CloudPakforWatsonAIOps#AIOps#cp4aiops#chatops#storytelling