AIOps

This article explains about how to install Watson AIOps AI-Manager on ROKS. The below sections describes that.

• Watson AIOps 3.2.0 installation and demo setup requirements.
• Updating Global Pull Secrets before installing WAIOps 3.2
• Installing Watson AIOps AI-Manager on ROKS

The article is based on the the following.

• RedHat OpenShift 4.8 on IBM Cloud (ROKS)
• Watson AIOps 3.2.0

1. Watson AIOps 3.2.0 installation and demo setup requirements.

This documentation explains about the Hardware and account requirements for Watson AIOps 3.2.0 installation and demo setup.

1. RedHat Openshift on IBM Cloud

A RedHat Openshift on IBM Cloud (ROKS) with the below configuration needed to install Watson AIOps 3.2

• OCP Version : 4.8.18
• 5 Nodes with b3c.16x64 flavour. (CPU 16 core, Memory 64 GB)
• Classic Infrastructure

2. IKS Cluster on IBM Cloud

A IBM Cloud Kubernetes Service, cluster on IBM cloud is needed to install iLender application (a sample application). This is required for WAIOps demo setup.

• Kubernetes Version : 1.19.15_1565
• 1 Node with b3c.8x32 flavour. (CPU 8 core, Memory 32 GB)
• Classic Infrastructure

3. Humio VM

A VM with the below configuration is needed for Humio Logging System installation as part of the WAIOps demo setup. 

• OS : CentOS Linux 8
• CPU : 16 Core
• Memory : 64 GB

4. Slack Account

SRE would be indicated about the incident through ChatOps such as Slack or Team.

Slack account is required for the WAIOps demo setup.

The link here explains about account creation and integration with WAIOps.

5. ServiceNow Account

A ServiceNow account is required or atleast Developer instance to be created using the below URL as part of the WAIOps demo setup..

https://developer.servicenow.com/dev.do#!/guides/paris/developer-program/pdi-guide/obtaining-a-pdi

Watson AIOps can create Incidents in ServiceNow apart from slack story. Also it can train the existing incidents from ServiceNow for identifying the Similar Incidents and to choose the next best action, in case of an incident.

2. Updating Global Pull Secrets before installing WAIOps 3.2

This documentation explains about how to update Global Pull Secret in Openshift before installing WAIOps 3.2

Get the IBM entitlement key

1. Goto https://myibm.ibm.com/products-services/containerlibrary

2. Copy the key in notepad

Edit Secret

3. Select the secret called pull-secret under the namespace openshift-config

4. Choose Edit Secret

5. Click on Add credentials menu

Enter credentials

6. Enter the below values.

• cp.icr.io
• cp
• entitlement key copied in notepad
• cp

7. Click on save button.

Global pull secrets got updated with ibm entitlement key.

Reload the worker nodes

Worker nodes to be be reloaded for the pull secrets to reflect.

8. Goto http://cloud.ibm.com

9. Choose your OCP cluster

10. Click on Worker Nodes

11. Choose 1 node at a time (checkbox)

12. Click on Reload menu and wait until it get reloaded and the status become Normal. Reload process may take 5 to 10 minutes per node.

13. Repeat the steps from 11 for each node.

3. Installing Watson AIOps AI-Manager on ROKS

This document explains about Installing Watson AIOps AI-Manager on ROKS.

This document is based on the IBM Documentation https://www.ibm.com/docs/en/cloud-paks/cloud-pak-watson-aiops/3.2.0?topic=manager-starter-installation

Pre-requisite

Global Pull Secret to be updated in Openshift before installing WAIOps 3.2.0. This is discussed in the above section.

1. Create Project, entitlement key secret and catalog source

In this section we create the following.

• Create a custom project called cp4waiops
• Create an Operator group called cp4waiops-operator-group in your custom project cp4waiops
• Create the entitlement key pull secret called ibm-entitlement-key
• Create the catalog source called ibm-operator-catalog

Do the following.

1. Get IBM entitlement key from https://myibm.ibm.com/products-services/containerlibrary
2. Replace the value of the ENTITLEMENT_KEY variable in files/01-project-secret-catalog-source.sh
3. Run the command sh files/01-project-secret-catalog-source.sh

2. Install AI-Manager operator

In this section, we install the AI-Manager operator by creating the subscription called ibm-aiops-orchestrator .

Do the following.

1. Run the command sh files/02-ai-manager-operator.sh

3. Verify AI-Manager operator install completed

In this section, we verify the AI-Manager operator install is completed or not.

Do the following.

1. Run the command sh files/03-verify-ai-manager-operator.sh
2. It should print the output like this.

ibm-aiops-orchestrator-6c7cfc85b7-j9c92                           1/1     Running   0          6m27s

3. Repeat the command in step 1 until it is showing Running state.

4. Install AI-Manager

In this section, we install the AI-Manager by creating the Installation called ibm-cp-watson-aiops .

Do the following.

1. Run the command sh files/04-ai-manager.sh

Note that we use ibmc-file-gold-gid storage class here.

  storageClass: ibmc-file-gold-gid
  storageClassLargeBlock: ibmc-file-gold-gid

5. Verify AI-Manager install completed

In this section, we verify the AI-Manager install is completed or not.

Do the following.

1. Run the command sh files/05-verify-ai-manager.sh
2. It should print the output like this.

NAME                  PHASE     LICENSE    STORAGECLASS         STORAGECLASSLARGEBLOCK   AGE
ibm-cp-watson-aiops   Running   Accepted   ibmc-file-gold-gid   ibmc-file-gold-gid       8m1s

3. Repeat the command in step 1 until it is showing Running state.

4. Wait for 30 minutes to 1 hour time to get the install completed. After 1hr, make sure that no pods are in error state.

6. Print the AIOps Console URL details

In this section, we print the AIOps Console URL, user and password info.

Do the following.

1. Run the command sh files/06-print-aiops-console-url-pwd.sh
2. It should print the output like this.

====================================================================================
URL : https://cpd-cp4waiops.abcd-efg.containers.appdomain.cloud
USER: admin
PASSWORD: 
====================================================================================

3. You can use this to login into the WAIOps Console.

7. Update NGINX Certificate

In this section, update the nginx certificate.

Do the following.

1. Run the command sh files/07-update-nginx-certificate.sh

2. Wait for 3 or 4 minutes for the nginx pod to be up.