This article explains about configuring Watson AIOps roles to the ServiceNow users.
Watson AIOps creates Incidents in ServiceNow. In Order to communicate from Watson AIOps to ServiceNow, there is an integration entry created at Watson AIOps by specifying the ServiceNow user. This user should have below roles to create incidents in ServiceNow.
itil
x_ibm_waiops.watson_aiops_admin
x_ibm_waiops.watson_aiops_events_user
This article explains about how to assign these roles to ServiceNow user.
You should get the below roles displayed in the list box.
x_ibm_waiops.watson_aiops_admin
x_ibm_waiops.watson_aiops_events_user