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(Delivered) Interim Fix - macOS 14.0 (Sonoma)

  • 1.  (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Wed October 04, 2023 12:01 PM
    Edited by Kennia Garcia Fri October 06, 2023 12:45 PM

    Dear IBM SPSS Statistics Community,

    Apple released macOS 14.0 (Sonoma) on September 26th, 2023. The SPSS Statistics Development team is actively testing this release of macOS with our IBM SPSS Statistics products. Adding macOS 14.0 (Sonoma) as one of our supported platforms is a high priority item and an IF is estimated to be delivered on Friday, October 13th, 2023.

    Previously we have endeavored to always provide patched downloads available for the latest On-Prem and Subscription version, enabling users to simply refresh the latest version via a download. In the future we will institute additional safeguards to ensure that IBM SPSS Statistics will be tested against the beta version of new major MacOS updates to ensure that Statistics will be ready when the official MacOS updates are released.



    ------------------------------
    Kennia Garcia
    Lead Product Manager
    SPSS Statistics
    ------------------------------



  • 2.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu October 05, 2023 10:23 AM

    Thank you for this welcome news Kennia. Currently SPSS is the only blocker to deploying macOS 14 in our environment and IBM doing more to catch any show stopper bugs before a new release will be extremely helpful.



    ------------------------------
    Sean Gaynor
    ------------------------------



  • 3.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Fri October 06, 2023 12:46 PM
    Edited by Kennia Garcia Fri October 06, 2023 12:49 PM

    An Interim Fix was developed for customers who need the fix prior to the next release. Please follow the link below for the fix:

    https://www.ibm.com/mysupport/s/defect/aCI3p0000004Khs



    ------------------------------
    Kennia Garcia
    ------------------------------



  • 4.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu October 12, 2023 12:36 PM

    I'm having problems installing the fix? It says to find the .dylib in the Application installer 

    Navigate to the ../lib subdirectory in the Statistics 29 Desktop installation path.
        (e.g. "/Applications/IBM SPSS Statistics/SPSS Statistics.app/Contents/lib/")

    However, my Mac doesn't have a path that says that? It stops at SPSS Statistics.app. There's no /Contents/lib/. How do I install the fix?



    ------------------------------
    Gaea McTire
    ------------------------------



  • 5.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu October 12, 2023 12:53 PM
    Edited by Sean Gaynor Thu October 12, 2023 12:56 PM

    Gaea,

    Open the Applications folder on your Mac and right click or Control-Click on the "SPSS Statistics.app" to bring up a contextual menu. The second thing from the top in that menu should be "Show Package Contents", select this and you'll see the Contents folder you're looking for.

    Sean



    ------------------------------
    Sean Gaynor
    ------------------------------



  • 6.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu October 12, 2023 01:57 PM

    Sean, when I control click on the IBM Statistics folder it opens to a contents folder and from there which folder should we choose next to download the fix?



    ------------------------------
    Mia Salas
    ------------------------------



  • 7.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu October 12, 2023 01:57 PM

    I understand what you mean now.  I have an additional question.  Once I get the "libplatdep.dylib" file on my desktop what do I do from there?



    ------------------------------
    Mia Salas
    ------------------------------



  • 8.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu October 12, 2023 02:21 PM

    So you've moved or copied the existing "libplatdep.dylib" file from the "lib" folder that's inside the SPSS Statistics.app? Yes?

    Then you replace the "libplatdep.dylib" file in that's in "lib" with the one downloaded with the fix that's in the same folder as the "Readme_29.0.0.0-9.txt" file with the instructions. Move that new "libplatdep.dylib" file into /Applications/IBM SPSS Statistics/SPSS Statistics.app/Contents/lib/

    If the new "libplatdep.dylib" is moved to the right place you may find that SPSS Statistic will now successfully launch, however the instructions warn about making sure the permissions are correct on the new "libplatdep.dylib" file.

    Assuming you have regular installation of SPSS and want to make sure the installed files have correct permissions per the readme file, open Terminal.app on your Mac (You can find this in /Applications/Utilities/Terminal.app)

    In the Terminal, copy and paste the following (this assumes you have admin rights on your Mac):

    sudo chmod 755 "/Applications/IBM SPSS Statistics/SPSS Statistics.app/Contents/lib/libplatdep.dylib"

    Then hit enter. You will be asked to enter your user password. Enter your password (you will not see anything being typed) and press return.

    If successful you should just move to a new line in the Terminal with no errors.

    These instructions from IBM could have been a bit clearer to be honest, or they could have provided a package installer that would do this in a way users would find it easier to understand.

    Sean



    ------------------------------
    Sean Gaynor
    ------------------------------



  • 9.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu October 12, 2023 03:16 PM

    I can't even express my gratitude for this explanation!  The directions could have definitely been more "user-friendly" for those unfamiliar with tech.  Your directions fixed my issue, thank you!



    ------------------------------
    Mia Salas
    ------------------------------



  • 10.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Fri October 13, 2023 11:01 AM

    I did all the above (change file and update permissions) and still get error "IBM SPSS statistics quit unexpectedly"

    PC register does not match crashing frame (0x0 vs 0x7FF8A1D86A78)

    Crashed Thread:        4  main

    Exception Type:        EXC_CRASH (SIGABRT)
    Exception Codes:       0x0000000000000000, 0x0000000000000000

    Termination Reason:    Namespace SIGNAL, Code 6 Abort trap: 6
    Terminating Process:   stats [1211]

    Application Specific Information:
    stack buffer overflow etc....................



    ------------------------------
    brian lithgow
    ------------------------------



  • 11.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Mon October 16, 2023 12:55 PM

    I am also receiving the same error as Brian. 

    I did a complete fresh install of SPSS 29.0.1.0 (using the SPSS provided `clean script.sh` to remove anything left behind before reinstalling). After the fresh install I followed the posted fix instructions and replaced the  `libplatdep.dylib` file with the provided interim fix and set the permissions using chmod 755 with no success. I also tried upgrading the permission for the file with chmod 775 but that made no difference.

    Any suggestions for what else to try (other than reverting the OS)?

    Cheers,



    ------------------------------
    Andrew Putman
    ------------------------------



  • 12.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Mon October 16, 2023 02:19 PM

    Andrew, I just had a look at the "clean script.sh", did you add your user id to the script before running it?

    What I'd suggest before completely wiping your Mac is that you create a new user account on the Mac, log in as that user and see if SPSS will launch without issue, this will tell you if there's something particular about your user current account that's causing the crash. You can always delete the new account afterwards.

    Out of curiosity is your Mac Apple Silicon or Intel?

    Sean



    ------------------------------
    Sean Gaynor
    ------------------------------



  • 13.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Mon October 16, 2023 05:12 PM

    Thanks for your help Sean!

    I made a test new user account and SPSS worked fine on that account (with the interim fix applied). It does seem to be something about my user account, I wonder what it could be? (No worries if that's not easily investigatable - I have SPSS running and that's what I was hoping for!) 

    My Mac is Apple Silicon - an M1 chip in a 2020 MacBook Air

    Cheers,



    ------------------------------
    Andrew Putman
    ------------------------------



  • 14.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Tue October 17, 2023 02:05 AM

    On macOS there are three levels of "Library" folder:

    /System/Library/ - reserved for use by Apple

    /Library/ - global customisations (all users)

    /Users/your_username/Library/ - customisations for individual user accounts

    If you've created a new user account and SPSS is now working it means that it's likely that there's nothing in the global /Library/ that's causing an issue but that there's possibly something remaining from previous installs in your older user account under /Users/your_old_username/Library/

    The user Library folder is hidden by default, this article shows a couple of ways to find it: https://nektony.com/blog/how-to-get-to-library-on-mac

    The uninstall script IBM provides gives clues to where you might look in your user Library folder:

    /Users/your_old_username/Library/Application Support/

    /Users/your_old_username/Library/Preferences/

    it also indicates that there might be a folder under /Users/your_old_username/Documents/

    Log into your old account and navigate to the Library folder for that user, look under those locations for folders named IBM or SPSS or preference files beginning with com.ibm or com.spss and move them to the trash.

    I can't say for certain that this will fix your issue but it's likely that there's some old file from a previous install in your older user folder that SPSS is trying to read on launch and isn't liking.

    Hope this makes sense.



    ------------------------------
    Sean Gaynor
    ------------------------------



  • 15.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Wed October 18, 2023 12:18 PM

    Hi Sean, 

    I have gone through and moved the handful of remaining files in my primary user's Library subfolders that were had labels beginning with `IBM`, `SPSS`, `com.ibm`, or `com.spss` to the trash but unfortunately this has not made a difference to the crashing at launch issue. 

    I can confirm though that using SPSS through the new user account you suggested I create is still working fine.

    Cheers,



    ------------------------------
    Andrew Putman
    ------------------------------



  • 16.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Tue October 24, 2023 11:04 PM

    Same problem as Andrew. After creating a new user standard account, SPSS 29 patched runs fine. In the original account it crashes upon launch, even when patched. 



    ------------------------------
    R S
    ------------------------------



  • 17.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Sun October 15, 2023 10:22 AM

    Hey Sean, 

    You seem to be the first person who is able to explain this process so thank you for your time. I have downloaded the fix, located the files, and done all the above, but the downloaded fix file won't open on my laptop because something is blocking it. I'm not sure if I accidentally skipped a step or if I need to grant permission in my settings somewhere, but I did download java (even though I didn't use that download link format).  



    ------------------------------
    Mary Kate Rainer
    ------------------------------



  • 18.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Mon October 16, 2023 02:45 AM

    Hi Mary Kate,

    The download options from IBM are a bit confusing. Essentially what you need to download is a .zip file, the zip file will be called one of these three filenames:

    29.0.1.1-IM-S29STATC-MAC-IF001.zip

    29.0.1.0-IM-S29STATC-MAC-IF001.zip

    29.0.0.0-IM-S29STATC-MAC-IF009.zip

    ...depending on which version you have selected to download, you should select the version for the version of SPSS 29 you think you have although I think the files in each of these .zip files is identical so don't think it really makes a difference.

    If you are selecting download options I'd go for "Download using your browser (HTTPS)" 

    You should then see something like the window below with a download link to the fix pack as a .zip.
    Depending on your browser settings this will either download the .zip file for you to unzip or it will automatically unzip this for you creating a folder with two files in it:
    Readme_29.0.1.1-1.txt
    libplatdep.dylib
    Try again with a different web browser if things don't seem to be working. Once you have the folder with the two aforementioned files you need to follow the instructions on where to place the "libplatdep.dylib" file on your computer.



    ------------------------------
    Sean Gaynor
    ------------------------------



  • 19.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Sun October 15, 2023 10:24 AM

    Many thanks Sean! 

    I am going to share this in case anyone runs into problems when running the Terminal query.

    If I run:
    chmod: /Applications/IBM SPSS Statistics/SPSS Statistics.app/Contents/lib/libplatdep.dylib:

    I receive:
    'No such file or directory' - despite being able to
    physically see it through my Finder.

    If this happens, take a look at the route as it may be configured slightly differently:

    sudo chmod 755 "/Applications/IBM/SPSS/Statistics/25/SPSSStatistics.app/Contents/lib/libplatdep.dylib"

    Ran that and did not receive an error.



    ------------------------------
    Susan Carey
    ------------------------------



  • 20.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Mon October 16, 2023 03:09 AM

    Hi Susan

    In Terminal paths need to be properly formatted to work. A space in a file or folder name is seen as a special character and expects a new argument when it encounters a space so the whole path either needs to be in quotes so that the spaces are ignored, or each space or other special character needs what's known as an 'escape' character in front of it to the the terminal to ignore it. For example:

    sudo chmod 755 "/Applications/IBM SPSS Statistics/SPSS Statistics.app/Contents/lib/libplatdep.dylib"

    or 

    sudo chmod 755 /Applications/IBM\ SPSS\ Statistics/SPSS\ Statistics.app/Contents/lib/libplatdep.dylib

    Both of the above will work, in the first the quotes are telling the terminal to treat everything between them as one thing, in the second the backslash escape characters are telling the terminal to treat the spaces immediately in front of them as plain text spaces and not a break for a new argument.

    It can take a bit of getting your head around, however, on macOS what you can do is drag the file you want to type the path to, into the Terminal window. The Terminal will then write out the path with all the correct formatting, escapes etc.

    So type: sudo chmod 775

    Leave a space after 775, then drag the libplatdep.dylib file that's located in your SPSS 29 app into the Terminal window and it will type the path for you.

    Hope that makes sense, from what you've written in your post it looks like you have an install of SPSS 25, or that your SPSS 29 app has ended up in the same folder as a previous install of SPSS 25. IBM have changed around the names of the folders for their SPSS installations with various versions so if some users have been using SPSS for many years, the install locations might be slightly different as yours seems to be.



    ------------------------------
    Sean Gaynor
    ------------------------------



  • 21.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Fri October 27, 2023 11:14 AM

    I'm sorry to bother but I was following all the steps (thank you it has been a light in the total darkness of recurrent crash) 

    But even if I replaced the file with the one from the fix folder and deleted the bad file and I run the command on terminal for the permission, stil it won't open nor on my admin user nor on another user just created. 
    If I search through the terminal for the lib.correct files it says it doesn't exist even if I see it as you wrote in finder as the last modified file in lib folder. 

    I'm stuck there and it still shows the server error anytime I try to run SPSS 

    any help will be greatly appreciated sorry for my English and my lack of informatics skills 



    ------------------------------
    Cecilia Oliveri
    ------------------------------



  • 22.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Wed November 08, 2023 11:12 AM

    Thank you, Sean! Your explanation really helped me. Now I can use SPSS again without having to downgrade my OS back to Ventura.



    ------------------------------
    Iffa Hasna
    ------------------------------



  • 23.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu December 07, 2023 04:06 PM

    Hello Sean,

           I have done exactly as you have mentioned in your email. However, I still cannot open SPSS. I have SPSS version 29. I do have all the privilidges on my computer but SPSS still does not run. 

    I would appreciate your help in this matter.

    Thanks,

    Sunita



    ------------------------------
    Sunita Ghosh
    ------------------------------



  • 24.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Fri December 08, 2023 04:33 AM

    Hi Sunita,

    What steps have you taken? Did you download the fix and correctly install the "libplatdep.dylib" file into the SPSS Statistics app on your Mac?

    Is this a new install or SPSS 29 or did it only stop working once you upgraded to macOS 14?

    Does the app just bounce and quit or does it produce some kind of error.

    Have you tried creating a new user account on your Mac and seeing if SPSS opens when you log in as that user? That can sometimes help figure out if there is an old or corrupt file in your existing user folder that SPSS doesn't like.

    https://support.apple.com/en-gb/guide/mac-help/mchl3e281fc9/mac



    ------------------------------
    Sean Gaynor
    ------------------------------



  • 25.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Fri December 08, 2023 09:50 AM
      |   view attached
    Hello Sean, thanks for reaching out to me. Please see my responses below.

    What steps have you taken? Did you download the fix and correctly install the "libplatdep.dylib" file into the SPSS Statistics app on your Mac? I followed all the steps indicated in the readme file. I also checked to see my privileges and I have all the right privileges to install the file.

    Is this a new install or SPSS 29 or did it only stop working once you upgraded to macOS 14? It is not a new install, it was working fine and then after the install of the new OS Sonoma it stopped working.

    Does the app just bounce and quit or does it produce some kind of error. It just bounce and quit and asks me if i want to sent the report. A copy of the report is attached.

    Have you tried creating a new user account on your Mac and seeing if SPSS opens when you log in as that user? That can sometimes help figure out if there is an old or corrupt file in your existing user folder that SPSS doesn't like. This is the final thing I did yesterday, I removed SPSS and installed it again and then created a new account. I was able to  open SPSS from there but still cannot open it in my other account. Can you please help me fix issue on my main account as I have all the files there.

    Thanks in advance for all your help.

    Sunita






    Attachment(s)



  • 26.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Mon October 23, 2023 11:19 AM

    Hi Sean,

    Just wanted to say thanks for your help, SPSS is finally working again thanks to your instructions. I would never have known, or thought to, right click on the SPSS Statistics app as you suggested, this is essential info IBM should have included in their instructions on how to install the fix.

    Regards

    Sarah



    ------------------------------
    Sarah Brennan
    ------------------------------



  • 27.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Tue October 24, 2023 02:15 PM

    Known Issue DT243265 and IBM Fix Central  have been updated to reflect interim fixes for IBM SPSS Statistics 27.0.x.x, 28.0.x.x and 29.0.x.x have been posted.

    An interim fix for IBM SPSS Statistics 26.0.0.x is still forthcoming.



    ------------------------------
    David Dwyer
    SPSS Technical Support
    IBM Software
    ------------------------------



  • 28.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Mon December 11, 2023 10:24 AM

    Any news for an interim fix for v 26.0.0.x? Many thanks! :)



    ------------------------------
    John Wayne dela Cruz
    ------------------------------



  • 29.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Fri December 15, 2023 06:49 AM

    You previously said that an interim fix for IBM SPSS 26.0.0 will be forthcoming in December, however, on the website below this statement was deleted yesterday and is no longer seen.

    https://www.ibm.com/mysupport/s/defect/aCI3p0000004Khs/dt243265?language=en_US 

    When will the fix for version 26 will be coming? Or have you given up on this?

    Really appreciate it if you could upload a fix for it, cause currently SPSS 26 is not working and I can't do any of my work.



    ------------------------------
    Seda Yumlu
    ------------------------------



  • 30.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Fri October 13, 2023 08:25 AM

    You should update the compatibility matrix to mention that SPSS Statistics 29 is now supported in Sonoma.

    https://www.ibm.com/software/reports/compatibility/clarity/index.html



    ------------------------------
    Rodrigo Rebolledo
    ------------------------------



  • 31.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Sun October 15, 2023 10:23 AM

    Dear Mrs Garcia, 

    I have tried to install the interim fix. 

    However, unfortunately, I have lost the analysis package I had before, such as survival analysis. 

    What should I do to recover my previous SPSS statistics version and package? 

    I need those features for my job and now I am stuck. 

    Looking forward 

    Best regards 

    Matteo 



    ------------------------------
    Matteo Fermi
    ------------------------------



  • 32.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Wed November 01, 2023 02:22 PM

    No answer received. I wrote this message 17 days ago and no news regarding the unavailability of survival analysis after the interim fix released. 

    I cannot go on with my job due to that. Could you please help me? 

    May I do something to correct this issue in the meantime you release the full updated version (when?). 

    Please help me solving this problem.

    Best regards

    MF



    ------------------------------
    Matteo Fermi
    ------------------------------



  • 33.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu November 02, 2023 01:08 PM

    Hi @Matteo Fermi

    IBM SPSS Statistics ships with all of the binaries necessary to run any procedure that is part of the product, regardless of the "Edition" purchased.   User access to a specific module or procedure is controlled through the licensing.  Swapping out the single file 'lplatdep.dylib' for an updated version should not affect the the modules enabled or procedures available.

    For instance , the SURVIVAL command is part of the IBM SPSS Statistics "Advanced Statistics" module.  This module may be licensed separately ( and added to the IBM SPSS Statistics Base Edition) or obtained by default with the IBM SPSS Statistics Standard Edition.  If you are using IBM SPSS Statistics Subscription, then you would need access to the "Add-On: Custom Tables and Advanced Statistics". See the Pricing Page for more details.

    If you think you have the right licenses applied and are still having issues, we can dig into that via a Licensing Support Case.   See the Home Page for this group.  There are two links available to open a Support case.  You will want the second, licensing link.



    ------------------------------
    David Dwyer
    SPSS Technical Support
    IBM Software
    ------------------------------



  • 34.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Sun October 15, 2023 10:23 AM

    Can you please upload a YouTube video demonstrating how to do this properly?

    Tanya



    ------------------------------
    Tanya Chichekian
    ------------------------------



  • 35.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Mon October 16, 2023 01:46 PM

    I installed the fix, and followed instructions. This helped me with some interim analysis and in opening up the data sheets I had. However, every single time I am trying to copy selected cases to a new sheet, my original datasheet is getting truncated. Horrid experience. I have hundreds of files saved as .sav and I am anxious to open them, wondering if those data files would get truncated. This isn't the way to handle an issue affecting your customers on an operating system which was released to public for beta testing long back. Request that a full pack with all fixes be sent out with instructions at the earliest. Thanks.



    ------------------------------
    Shashank Shekhar
    ------------------------------



  • 36.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Tue October 17, 2023 11:54 AM

    I got advice on how to install the Interim Fix via a phone call from an IBM rep after opening a "case" on the problem via IBM"s 800-426-7378 phone line.  She walked me through most of the steps, and then I attempted to put the new .dylib file into the lib folder  on my own.  I think it worked because I got the following Apple message:

    "Last login: Mon Oct 16 15:50:11 on ttys000

    /Applications/IBMSPSSStatistics/Subscription/SPSSStatisticsSubscription.app/Contents/lib/libplatdep.dylib ; exit;

    The default interactive shell is now zsh.

    To update your account to use zsh, please run `chsh -s /bin/zsh`.

    For more details, please visit https://support.apple.com/kb/HT208050.

    Kims-MacBook-Air:~ kimhill$ /Applications/IBMSPSSStatistics/Subscription/SPSSStatisticsSubscription.app/Contents/lib/libplatdep.dylib ; exit;

    -bash: /Applications/IBMSPSSStatistics/Subscription/SPSSStatisticsSubscription.app/Contents/lib/libplatdep.dylib: cannot execute binary file

    logout

    Saving session...

    ...copying shared history...

    ...saving history...truncating history files...

    ...completed."

    But I have no idea what that Apple message means, AND if I have installed the fix correctly, it still will not open SPSS.  I get the same heretofore unseen screen asking for information I don't know and that I have never seen after numerous earlier MAC updates.  Any advice on this info?



    ------------------------------
    Kim Hill
    ------------------------------



  • 37.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Tue October 17, 2023 12:32 PM

    Kim,

    Are you seeing this in Terminal.app? It looks like you're trying to run the "libplatdep.dylib" file directly in the terminal.

    If you have Terminal.app open copy and paste the following and hit return:

    open /Applications/IBMSPSSStatistics/Subscription/SPSSStatisticsSubscription.app/Contents/lib/

    That should open a Finder window to the "lib" folder where the new "libplatdep.dylib" should be installed.

    In the "View" settings for that Finder window select "as List". You should see all the files in the "lib" folder as a list. Use the column "Date Modified" to organise those files. The "libplatdep.dylib" will probably have a 'Date modified" of 6th October as that's when the patch was finalised and distributed. Can you see that file in the folder with the right date?

    If not, this is where the file downloaded in the fix is meant to be copied, it's meant to replace the older "libplatdep.dylib" file. Once the new file is in place you should be able to launch the "SPSSStatisticsSubscription.app" normally.

    Do you definitely have SPSS Statistics version 29?

     



    ------------------------------
    Sean Gaynor
    ------------------------------



  • 38.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Tue October 17, 2023 11:51 AM

    Hello! I am desperate at this point and I need help. I am dyslexic and I have tried for hours and can't seem to get this fix to work. I am using SPSS on Sonoma, for my college statistics class. Of all the instructions nothing makes sense. Can someone remotely log into my computer and do it? I am seriously having. mental breakdown. 



    ------------------------------
    Haydee Lopez
    ------------------------------



  • 39.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Tue October 17, 2023 02:43 PM
      |   view attached

    Hi Kennia

    I have replaced the "libplatdep.dylib" file and set permissions. No Luck getting SPSS to work on M1mac. Tried removing and reinstalling--No luck??

    Am uploading the error report. Any suggestions?

    When will a proper fix be available? I am not a Unix programmer!

    Cheers

    Brian



    ------------------------------
    brian lithgow
    ------------------------------

    Attachment(s)

    docx
    error report sposs.docx   63 KB 1 version


  • 40.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Tue October 17, 2023 02:50 PM

    Brian that crash report looks similar to one someone had previously. It's not a great solution but you could try creating a new user account on your Mac, log in with that user account and see if it launches without crashing.



    ------------------------------
    Sean Gaynor
    ------------------------------



  • 41.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Wed October 18, 2023 12:01 PM

    Dear Kennia.

    Any update on this release  availability?

    Obviously, from all the comments below, the fix is not very user friendly,

    Ty



    ------------------------------
    Marc Corriveau
    ------------------------------



  • 42.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Fri October 20, 2023 10:15 AM

    Fellow SPSS users,  I fixed this problem with SPSS on Sonoma today after many days of frustration.  An IBM tech consultant directed me to an earlier post in this thread by David Dwyer which "mostly" worked.   I cannot find that  post now, but it began with a series of steps for purging your system of SPSS Statistics through Downloading the new Interim Fix file.  But the additional advice I had was first to start at the latter point.  Further, I was directed to click and drag the old libplatdep.dylib file out of the lib subfolder for SPSS and then click and drag in the new one I'd gotten for the interim fix from where I'd "stored" it on my desktop.  This will sound bizarre to the technically informed, and it does to me too, but the bad file "did not want to be dragged."  Nasty file, that.  So I had to right click on it and move it to the trash.  Then I moved the new dylib file into the lib folder at the same approximate location to the left of the series of files there.  And, voila, as a good French waiter says, SPSS then opened as if we'd never had this wrenching trial, and it opened a recent data file with no evidence of corruption as some others on this thread have reported.  So, fingers crossed, all is well, which I will validate with some exploratory analyses of this data set.  And a big thanks to David Dwyer and others on the tech support team.  Yet I still agree with all the critical comments in this thread that effectively say this should never have happened.  Kim HIll



    ------------------------------
    Kim Hill
    ------------------------------



  • 43.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Tue October 24, 2023 02:14 PM

    Known Issue DT243265 and IBM Fix Central  have been updated to reflect interim fixes for IBM SPSS Statistics 27.0.x.x, 28.0.x.x and 29.0.x.x have been posted.

    An interim fix for IBM SPSS Statistics 26.0.0.x is still forthcoming.



    ------------------------------
    David Dwyer
    SPSS Technical Support
    IBM Software
    ------------------------------



  • 44.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Fri October 27, 2023 12:46 PM
    Edited by David Dwyer Fri October 27, 2023 12:48 PM

    For those of you applying the Interim Fix for SPSS Statistics on macOS Sonoma, I understand you keep seeing the SPSS Statistics Switch Server dialog and you are concluding that the fix didn't work.

    Are you seeing this:

    Or are you seeing this:
    IBM SPSS Statistics client is comprised of a front-end process (the GUI) and a back-end process (the computational 'server').   There exists another product, IBM SPSS Statistics Server, which functions as a remote back-end.  If you do not have SPSS Statistics Server deployed, you likely have never encountered this dialog.

    By default, the Statistics client connects to the local computer for its back-end (note the first screenshot).  If you had SPSS Statistics Server deployed, you would have other back-ends to choose from. The "Default" checkbox dictates which back-end the SPSS Statistics client will connect to by default and without any user intervention.  Note in the second screenshot, the "Default" checkbox is not "checked".   That's why you are seeing this dialog.  The Statistics client front-end is asking which back-end you'd like to use, since none has been chosen as default.
    So...
    • If you are seeing screenshot 2, check the box next to "Local Computer" and click "OK".  Your product should launch correctly thereafter.
    • If no matter which screenshot you see, SPSS Statistics crashes, then I agree; something went wrong with applying the interim fix to your installation.



    ------------------------------
    David Dwyer
    SPSS Technical Support
    IBM Software
    ------------------------------



  • 45.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Mon November 06, 2023 05:12 PM

    Dear community,

    the proposed hot-fix does not work on MacOS Somona 14.1 (23B74). I have tried the following steps:

    1. Deleting current SPSS installation with clean_script.sh
    2. Reinstalling SPSS
    3. Applying the hot-fix (not successfully)
    4. Creating a new user (and repeating step 2 and 3), also not successfully

    Is there any update on potential fixes? @Kennia Garcia

    Best regards,

    Hannes



    ------------------------------
    Hannes Schaetzle
    ------------------------------



  • 46.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Tue November 07, 2023 04:32 PM

    Hi @Hannes Schaetzle
    Please see my Blog on this topic.

    Some key assumptions:

    • You are logged in as a local Administrator
    • You can create a new user profile to test with.  This new profile should be a local Administrator.  If that works, then try a new local user.


    ------------------------------
    David Dwyer
    SPSS Technical Support
    IBM Software
    ------------------------------



  • 47.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Wed November 08, 2023 11:13 AM

    Bonjour, 

    J'ai procédé ainsi et ça ne fonctionne toujours pas.

    Cordialement,

    Clotilde



    ------------------------------
    Clotilde Ayingone Obame
    ------------------------------



  • 48.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Fri December 15, 2023 06:36 AM

    Hi David, The loss of the SPSS working was a real letdown for me. I am surprised to learn that SPSS and Sonoma matching is not as easy as downloading. I had a problem applying the interim fix to my installation – I copied the older version of 'libplatdep.dylib' file to 'lib' catalog. When I calmly analyzed the process again, I found this error, and now the SPSS works :)

    Thank you for the instructions on this blog and via the link to your blog. 



    ------------------------------
    Jacek Kowalski
    ------------------------------



  • 49.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Mon November 06, 2023 05:12 PM

    Hi there,

    I'm a student in week 2 of an 8 week stats course, and really need support.

    I'm trying to implement the IF for 28.0.1.1, but can't find the original file to replace referenced in the readme:

    5. How to apply the hot fix: 
     
        1) Close all instances of Statistics 28 Desktop
        
        2) Navigate to the ../lib subdirectory in the Statistics 28 Desktop installation path.
    (e.g. "/Applications/IBM SPSS Statistics/SPSS Statistics.app/Contents/lib/")
     
        3) Locate the following file and back it up to a separate folder, such as your Desktop.
    libplatdep.dylib
        4) Copy the following interim fix files to the 28 installation folder located in step 3.
            libplatdep.dylib

    I tried re-downloading a trial version of SPSS thru IBM thinking it might be hidden in the install package, but it's still not appearing in a file search.

    I have no idea what I'm doing, but need this software for the course and after two hours am running short on ideas.



    ------------------------------
    Carrie Ayala
    ------------------------------



  • 50.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Tue November 07, 2023 04:34 PM

    Hi @Carrie Ayala
    Please see my Blog on this topic.



    ------------------------------
    David Dwyer
    SPSS Technical Support
    IBM Software
    ------------------------------



  • 51.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Wed November 08, 2023 04:15 PM
      |   view attached

    Hi David,

    I've followed the suggestions from your blog every step of the way. But SPSS crashes immediately upon start. The crash report written to ~/Library/Logs/DiagnosticReports is enclosed.

    Best,

    Robert



    ------------------------------
    Robert Csapo
    ------------------------------

    Attachment(s)



  • 52.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu December 07, 2023 12:34 PM

    We have tried installing the hotfix in our institution, but in most cases the app isn't launching at all. The app appears to try and launch (i.e., one bounce in the Dock) and then nothing. The same happens even when trying from a new admin user. 

    The only common cause we can find is that this is happening on computers running the latest version of Sonoma (i.e., not 14.0). Does the hotfix only work on the base version of Sonoma? Also, how far off is the promised "version 30 with Sonoma support" that was promised this month (December)?

    Any additional guidance you could provide is greatly appreciated, as many of our Mac users have upgraded to Sonoma much sooner than expected. This is because Apple appears to have made changes that stopped our MDM from temporarily blocking new OS releases.



    ------------------------------
    Devon Marlink
    ------------------------------



  • 53.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu December 07, 2023 01:14 PM

    Hi Devon,

    I've had this working on all versions of macOS 14 to present. How are you installing, maybe it's a permissions thing? Did you correct the permissions on the updated libplatdep.dylib file?



    ------------------------------
    Sean Gaynor
    ------------------------------



  • 54.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu December 07, 2023 01:53 PM

    Hello Sean,

    How odd... Here's the steps I've tested on an M2Pro Mac running Sonoma 14.1.2

    1. Installed SPSS 29.0.0 (admittedly, over the top of an existing v28 instal)
    2. Downloaded the 29.0.0 interim fix
    3. Moved "libplatdep.dylib" from the lib folder to the Desktop
    4. Moved the interim fix version of same file into the lib folder
    5. sudo chmod 755 on the new dylib file

    Then launching SPSS Statistics.app results in that one-bounce behavior with the app appearing to never launch. 



    ------------------------------
    Devon Marlink
    ------------------------------



  • 55.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu December 07, 2023 02:15 PM

    I'm only testing fresh installs or patching existing versions of SPSS 29.0.1.1 but I was also successful patching 29.0.0 on at least 14.1

    There is an uninstall script. https://www.ibm.com/support/pages/script-completely-remove-uninstall-spss-statistics-macos

    It cleans out some global settings as well as user level settings. I would try on a fresh system install if you can just as a sanity check, then see if you can track down what's stopping the launch. In my experience an app bouncing is usually having problems with permissions or reading a corrupt or wrong file somewhere from a previous install.



    ------------------------------
    Sean Gaynor
    ------------------------------



  • 56.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu December 07, 2023 02:18 PM

    Thank you. We'll give the uninstaller a try and see if that sorts things out. 🙏🏼



    ------------------------------
    Devon Marlink
    ------------------------------



  • 57.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Fri December 15, 2023 06:34 AM
      |   view attached

    Hi Sean, 

    I appreciate your time on this. For me, I only see a blue folder called IBM SPSS Statistics. Then it shows me another folder called "Resources" and Python3 / R and SPSS Statistics. Do you know where I am supposed to find the next step? I am stuck on #2. Thanks so much! 



    ------------------------------
    Danbee Chon
    ------------------------------



  • 58.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu January 04, 2024 09:55 AM

    This exactly describes what I experience. I followed all the steps, sudo chmod works without errors but after launching the app, the icon bounces a couple of times and vanishes.



    ------------------------------
    Marc Lamhofer
    ------------------------------



  • 59.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu January 04, 2024 09:55 AM

    This exactly describes my experience. I followed all the steps, sudo chmod works without error but after opening the app the icon bounces a couple of times only to vanish shortly after.



    ------------------------------
    Marc Lamhofer
    ------------------------------



  • 60.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Thu January 04, 2024 09:55 AM

    This exactly describes what I'm experiencing. Followed all the steps from the guide, sudo chmod works without error, and when launching the app I the bouncing icon in the dock before it vanishes.



    ------------------------------
    Marc Lamhofer
    ------------------------------



  • 61.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Tue December 12, 2023 02:45 PM

    Is there any update when an anticipated update for SPSS will be made that is compatible with Sonoma? There are rumors of December 2023 and possibly January 2024 . . . . it seems as if the 'fix' is not guaranteed to work. It poses a safety threat not to update. And a productivity threat to not use SPSS. 

    This is a real pain point - not being able to keep up with software updates. . . . 



    ------------------------------
    Patience Misner
    ------------------------------



  • 62.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Mon February 12, 2024 10:35 AM

    It is February 2024. Where is the promised version of SPSS that will truly work with Sonoma? The "fix" is very hit or miss, and I have followed every suggestion on this thread with no resolution of the problem. 



    ------------------------------
    A.S G
    ------------------------------



  • 63.  RE: (Delivered) Interim Fix - macOS 14.0 (Sonoma)

    Posted Mon February 12, 2024 11:05 AM

    Hi @A.S G,
    The Sonoma Issue was addressed by Interim Fix on 2023/10/06 - and there was much discussion here about applying it.  Some users had no trouble at all, while others had no end of troubles.

    On 2023/12/15 this issue was addressed in a modification release (IBM SPSS Statistics 29.0.2.0) - a completely new installer media.

    To that end, please perform a complete and clean install of IBM SPSS Statistics 29.0.2.0:

    If after doing the above, you still have trouble, then I expect it to be a problem with something else and not with Sonoma.  See my Blog -IBM SPSS Statistics and Statistics Subscription: Failure to launch



    ------------------------------
    David Dwyer
    SPSS Technical Support
    IBM Software
    ------------------------------