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CPLEX Academic Version (Estimated Date to Fix the Issue)

  • 1.  CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Thu February 09, 2023 12:17 AM

    Hello,

    I know there is an issue with the link where we download the academic version of CPLEX. However, is there any estimated date by which they plan to fix the issue? Currently, I am teaching a class that totally depends on CPLEX and the models we are trying to solve in class cannot be handled by the Community Edition version. So my students are stuck at the moment. I would appreciate it if anyone could provide an estimated date to resolve the issue, or if someone can provide another link where my students can download the academic version so we can move on with the class.

    Thank you in advance for all your help!



    ------------------------------
    Fabio Vitor
    ------------------------------


  • 2.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Thu February 09, 2023 08:24 AM

    Hi Fabio

    Thank you for your interest in CPLEX and for using it to teach your class.

    Unfortunately we don't have a planned date for a resolution of the issue on the SkillsBuild/Academic Iniative website. 

    One of my colleagues will contact you directly at your university e-mail address to propose a solution for you to move on with your class.



    ------------------------------
    Rory Keeley
    ------------------------------



  • 3.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Thu February 23, 2023 04:41 AM

    Hi Rory,

    I have similar problem as Fabio is having. Would you mind telling one of your colleagues to contact me directly as well?

    Best, 

    Oskar



    ------------------------------
    Oskar Lindberg
    ------------------------------



  • 4.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Thu February 23, 2023 04:43 AM

    Hi Oskar

    I will investigate. Can you please send me the e-mail address you used to register and the name of your academic institution?

    regards



    ------------------------------
    Rory Keeley
    ------------------------------



  • 5.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Thu February 23, 2023 07:55 AM

    Hi Rory,

     

    I'll send it to you privately.

     

    Best,

    Oskar

     









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    E-mailing Uppsala University means that we will process your personal data. For more information on how this is performed, please read here: http://www.uu.se/en/about-uu/data-protection-policy





  • 6.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Thu February 23, 2023 11:07 AM
    Edited by Kristen Park Thu February 23, 2023 11:28 AM

    Dear Rory,

    I am facing this issue as well. Would it be possible to inform me, too, or to indicate when a solution can be expected?

    Best regards,
    Twan Dollevoet



    ------------------------------
    Twan Dollevoet
    ------------------------------



  • 7.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Thu February 23, 2023 11:37 AM

    Hello Twan

    I will investigate. Can you please let me know what e-mail you used to sign up to the academic initiative along with the name of your institution?

    Thanks



    ------------------------------
    Rory Keeley
    ------------------------------



  • 8.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Thu February 23, 2023 11:58 AM

    Thanks, Rory, for the quick response! I have sent the information in a private message.



    ------------------------------
    Twan Dollevoet
    ------------------------------



  • 9.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Fri February 24, 2023 08:09 AM

    Hi Rory,

    I am facing the same issue. I need CPLEX for teaching and the CE does not handle the instances we solve in the class. Could you please investigate the issue?

    email - faculty: user@bwl.uni-mannheim.de or user@uni-mannheim.de
    email - students: user@students.uni-mannheim.de
    institute: University of Mannheim


    Best,



    ------------------------------
    Mohammad Zenouzzadeh
    ------------------------------



  • 10.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Fri February 24, 2023 09:39 AM

    Hi Mohammad, 
    Let me investigate. I come back to you.


    best regards,



    ------------------------------
    Aurelie Folacci
    ------------------------------



  • 11.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Fri February 24, 2023 12:16 PM

    Hi Mohammad, 
    Could you retry again please ? 
    For your students, you can download CPLEX Optimization Studio and share it with their. 

    Best regards,



    ------------------------------
    Aurelie Folacci
    ------------------------------



  • 12.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Wed March 01, 2023 03:04 AM

    Hi Aurelie,

    Thank you. I could download the binaries.

    Best,



    ------------------------------
    Mohammad Zenouzzadeh
    ------------------------------



  • 13.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Mon February 27, 2023 10:29 AM

    Hi @Rory Keeley and @Aurelie Folacci

    We ran into the same downloading problem mid-semester in our course, which is dependent on our students having access to IBM Optimization Studio. 

    At this point, we are completely stuck with our course projects and I would higly appreciate your help on this issue, please. 

    My IBM ID is serdark@cs.brown.edu and our course is CS2951-O Prescriptive Analytics is in the Dept. of Computer Science at Brown University

    Please let me know and thanks heaps again for your help! 

    Best,
    Serdar Kadioglu



    ------------------------------
    Serdar Kadioglu
    ------------------------------



  • 14.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Mon February 27, 2023 10:56 AM

    Hi @Serdar Kadioglu I'm investigating. I come back to you. 

    Regards,



    ------------------------------
    Aurelie Folacci
    ------------------------------



  • 15.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Mon February 27, 2023 11:13 PM

    Thank you @Aurelie Folacciappreciate your prompt response, and look forward to your recommendations.



    ------------------------------
    Serdar Kadioglu
    ------------------------------



  • 16.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Tue February 28, 2023 04:10 AM

    @Serdar KadiogluI've checked with the site administrator and it should be okay now. Can you please try to download again?

    Best regards,



    ------------------------------
    Aurelie Folacci
    ------------------------------



  • 17.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Tue February 28, 2023 01:29 PM

    Hi @Aurelie Folacci

    Thanks for the update on this.  

    The good news is, this partially fixes the issue: 

    • The download works from my Brown/IBM ID.
    • It also works for 1-2 students, again using their Brown/IBM ID.
    • There are still several students receiving the same error when trying to download using Brown.edu 
      • Tried different browsers, clearing the cache etc.. 

    Let us know if we can help and/or try something else for the resolution.

    IF relevant, I can send you a private message with a list of our class emails (we only need the access for ~20 students)

    Thank you ! 



    ------------------------------
    Serdar Kadioglu
    ------------------------------



  • 18.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Tue February 28, 2023 05:00 AM

    Hi Aurelie,

    I am a researcher at the Technical University of Denmark, Department of Wind and Energy Systems. I do use quite a lot CPLEX Optimization Studio for research and education purposes. Currently,  I am unable to download the software through the Academic Initiative. I also have a master student who is stuck, as she needs this solver for her thesis. My account is juru@dtu.dk and the student account is s210444@student.dtu.dk.

    I would highly appreciate any help on this

    Best

    Juan



    ------------------------------
    Juan Pérez
    ------------------------------



  • 19.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Tue February 28, 2023 07:46 AM

    Hello @Juan-Andrés Pérez-Rúa 

    I'm looking into this.

    regards



    ------------------------------
    Rory Keeley
    ------------------------------



  • 20.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Wed March 01, 2023 03:57 AM

    Hello Rory,

    I'm facing the same issues as the others here in regards to the academic version of CPLEX. I would appreciate your help to download the installation files.

    Thanks a lot,

    Jacobo.



    ------------------------------
    Jacobo de la Cuesta
    ------------------------------



  • 21.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Wed March 01, 2023 03:58 AM

    Hi Jacobo

    Can you please let me know your e-mail address and the academic institution you are attached to? I will investigate.

    thanks

    Rory



    ------------------------------
    Rory Keeley
    ------------------------------



  • 22.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Wed March 01, 2023 07:51 AM

    Hi Rory,

    My institution is the medicine faculty of the University of Tübingen, Germany. My email is jacobo.delacuestaATmed.uni-tuebingenDOTde.

    Thanks a lot,

    Jacobo.



    ------------------------------
    Jacobo de la Cuesta
    ------------------------------



  • 23.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Wed March 01, 2023 11:00 AM

    Hi Jacobo

    I have validated your email with the Academic Initiative site administrator. You should be able to download now.

    regards

    Rory



    ------------------------------
    Rory Keeley
    ------------------------------



  • 24.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Wed March 01, 2023 04:42 AM

    Hi again Rory,

    Thanks a lot for such prompt help. Now it works for me, but I have another (PhD) student who uses this solver as well and he is still facing the so-commented error. His email account is masoda@dtu.dk. Is there any solution to allow all the accounts from ...@dtu.dk to download the solver through the Academic Initiative?

    Thanks again,



    ------------------------------
    Juan-Andrés Pérez-Rúa
    ------------------------------



  • 25.  RE: CPLEX Academic Version (Estimated Date to Fix the Issue)

    Posted Mon February 27, 2023 02:57 PM

    Hi Everyone,

    I am also getting the message of product no available at the moment. Will it be possible to fix this issue. Thank you for your assistance. 

    Redouane Boudjemaa 



    ------------------------------
    Redouane Boudjemaa
    ------------------------------