Join IBM and Forrester as they dive into how IBM Watson Assistant can cut costs, drive revenue, and free precious resources for higher value work – all while improving customer NPS. This webinar is an abridged overview of the recent Forrester Total Economic Impact study that reveals a:

• 337% ROI and a payback of less than 6 months
• Cost savings of $5.50 per contained customer conversation
• $23.9 million in total savings

Guest speaker Veronica Iles, Total Economic Impact Consultant from Forrester Consulting, and Giulio Soliani, IBM, will cover the study commissioned by IBM. They’ll provide listeners with a framework to evaluate the financial impact of Watson Assistant, and cover benefits, costs, risk, and flexibility.