Organizations are facing challenges with an aging workforce and generational shift in field workers. IBM is using Augmented Reality with Maximo to capture complex asset maintenance business process in a visual format that can be easily consumed by new workforce entering the organization. Asset Managers are seeking significant improvements in Faster Response Times, First Time Fix Rates, Safety, Compliance and Low-Cost Training. Attendees will hear valuable lessons from engagements and understand what they should focus on as they embark on their Augmented Reality journey. The session will feature a demonstration of a real-world field service use case for predictive maintenance and issue diagnosis.