Rapid Deployment of Advanced, Omni-Channel Commerce Solution Advances Sally Beauty Holdings’ Customer Service and Keeps Employees Safe Amid COVID-19 Pandemic

To help improve visibility and flexibility of Sally Beauty Holdings’ ordering process, Perficient implemented an IBM Sterling OMS platform to allow for split shipment and automation capabilities while also seamlessly integrating with Sally Beauty Holdings’ existing technologies and websites. This implementation resulted in more advanced fulfillment options and shipping processes. In collaboration with Sally Beauty Holdings, Perficient built a digital roadmap and strategy to elevate the omni-channel commerce experience by incorporating a same-day delivery option and new sales channel opportunities with third-party marketplaces for Cosmo Prof, the retailer’s professional division.

Perficient and Sally Beauty Holdings developed additional fulfillment capabilities to proactively address emerging supply chain challenges and give customers the ability to receive their orders even faster. These improvements included:

• A new ship-from-store ecommerce option currently available at 245 participating Sally Beauty stores;
• Over 2 million shipments have been released from stores since the ship-from-store ecommerce option launched in February 2020;
• Same-day delivery offerings were expanded and are currently available at 1,046 participating Cosmo Prof stores; and
• More than 42,000 shipments have been released from stores since the same-day delivery program launched in December 2019.