🏗️ Introducing My Most Powerful Maximo Customization: The Contractor Management System

Hello IBM Community 👋,

I’m excited to share what I consider my most sophisticated and powerful implementation using IBM Maximo — a fully customized Contractor Management System.

This system goes far beyond typical asset or ticket tracking. It handles everything related to contractor operations, including:

• Contracts

• Work Orders

• Service Requests

• SLAs

• Violations & Penalties

• Monthly Extracts

All deeply integrated and automated — built entirely on Maximo.

🔍 Overview: What Does the System Do?

The Contractor Management System was designed to:

• Manage contractor tickets, work orders, and performance

• Track and calculate SLA breaches and penalties

• Generate monthly financial extracts based on contracts, performance, and deductions

⚙️ Key Components & Customizations

1️⃣ Tickets, Work Orders & SLAs

Built using standard Maximo modules (SR, Work Order, SLA, Classifications, Ticket Templates, etc.), but extended with:

• Custom attributes to calculate:

  • Delay in Target Start and Target Finish (in days/hours/minutes)

  • SLA breach impact on Response Time and Resolution Time

• These calculations feed into the monthly penalty and performance evaluations

2️⃣ Violation Management

I customized the Service Request (SR) app to:

• Allow users to report violations from a predefined list

• This list comes from a custom object that stores:

  • Violation type

  • Description

  • Penalty value or contract-based percentage

This ensures standardized violation reporting across the system.

3️⃣ Penalty Calculation Module

One of the standout features, this custom module:

• Aggregates all recorded penalties per contractor

• Detects unreported violations with 0 occurrences and lets users manually edit them

• Outputs a Final Penalty Report, fully auditable and integrated into the extract

4️⃣ Contract Management

Utilized and extended the Maximo Contract View to:

• Manage all contractor contract terms and values

• Display all linked extracts (payment cycles)

• Support manual deductions, VATS, and flexible pay structures

📅 Monthly Contractor Extract Module – The Core Engine

This is the most complex and powerful component.

It dynamically pulls together:

• Work Orders, Tickets, and SLA performance

• Violation data from SRs

• Penalty Reports

• Contract Terms and Payment Schedules

Then it performs comprehensive calculations including:

• 💰 Monthly Payment (based on contract value and duration)

• 🗓️ Daily Pay Rate (for multi-extract months)

• 🧾 Post-VAT calculations

• 💸 Penalties and manual deductions

• 📊 Performance Rate Calculation:

  • Based on classification groups

  • Varying logic depending on group-specific SLA compliance

  • Driven by automation scripts analyzing the delayed time metrics

This module outputs a final financial extract per contractor, which is auditable, fair, and performance-driven — all done within Maximo.

🌟 Why It Matters

This project showcases just how deeply customizable IBM Maximo is. With smart architecture, automation scripts, and thoughtful data modeling, it can:

📈 Transform from a work management platform into a fully integrated contractor and performance financial system.

And best of all — it's already successfully implemented and in production at enterprise scale.

🔹 Key Takeaway

If you can model it, you can build it in Maximo.
From compliance, SLA tracking, financial calculations, and auditability — it’s all possible.

I'd be happy to connect with anyone exploring similar needs — whether it’s for contractor oversight, SLA-driven workflows, or advanced financial integrations.