Come for answers, stay for best practices. All we're missing is you.
The Omnibus Gateway for Tivoli Service Request Manager is a bidirectional gateway that enables you to create, update, and close tickets (either incidents or service requests) in Tivoli Service Request Manager using the process automation engine Integration Framework interface of XML over HTTP. The gateway enables the user to create and maintain Tivoli Service Request Manager tickets from Netcool/OMNIbus events either manually (using a Tivoli Service Request Manager user interface within Netcool/OMNIbus) or automatically (using scripts).
See IBM Tivoli Netcool/OMNIbus Gateway for Tivoli Service Request Manager for more details.