The Business Services component provides insight into IT spending on business services, including month-to-month changes in spend and performance against plan.
Common source systems
Some common source systems for Business Services are:
If you do not have an existing Service Catalog/Library, you can use your list of applications as the services you provide to your business units.
Questions to consider
As you begin researching your Business Services data, here are some questions to consider:
- Do you have an existing service catalog/library?
- Can you associate your applications to specific services in your service catalog/library?
- If you don't have a service catalog/library, can you use applications or groups of applications as services?
- Do you have contacts in mind for requesting the required data?
- Do you anticipate any struggles with acquiring the data?
- How clean is your data?
Required columns
The table below lists the data sets and specific data elements from those data sets that are required. There are many other data elements you may wish to include. Please refer to your Configuration Workbook for more details on all data elements.
Required data sets | Required data elements |
Business Services (or a Service Catalog/Library) Use this data set as the basis for all business services information. | - Service ID
- Service type
- Service category
- Service name
- Service offering
- Service description
- Service owner
|
In Apptio, you can have up to four tiers in a service hierarchy. The hierarchy includes the following:
- Service type
- Service category
- Service name
- Service offering
Business Services Identifier
The identifier for the Business Services object is the Service ID. The Service ID may be a unique number for each service offering or can be a concatenation of the type, category, name, and offering.
Columns Required to Link Data Sets
You will also need to consider the ways in which you'll link the All Business Services data set to other data sets. The table below highlights some specific data elements needed for linking data sets together.
Link to Master Data Set | Required data elements |
Projects Master Data | |
Applications Master Data | |
IT Resource Towers Master Data | |
Business Units Master Data | |