Getting Started
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Revolutionizing IT Support with AI and Automation Join Bala Rajaraman, IBM Fellow and TLS CTO, and Kelly Ryan, VP of Delivery, as they take you through IBM's Technology Lifecycle Services IT transformation journey. This journey has been focused on providing enhanced support to create a...
The future of data centers is here, and it’s integrated . As multivendor ecosystems proliferate, managing data centers is becoming more challenging and costly for IT teams. But what if there’s a smarter way to handle complexity while optimizing costs and mitigating downtime? IBM Technology...
Hear from IBM Fellow and TLS CTO, Bala Rajaraman and Kelly Ryan, VP of Delivery, on IBM's Technology Lifecycle Services journey to transform IT support with AI and automation. The transformation of the enterprise IT estate demands that IT operations use enhanced capabilities to improve customer...
Wed February 19, 2025 | 11:00 AM - 12:00 PM ET
by Carl Bender, Senior Technical Staff Member for Power Hardware Technical Support and Lead Architect for Client Experience AI solutions Generative AI introduces new capabilities that transform human interaction with technology and with each other, creating more natural,...
Virtual Assistant - Podcast (with Carl Bender).MP3
by Jessica Murillo, Technology Lifecycle Services (TLS) Chief Operating Officer Cybersecurity Awareness Month is an annual reminder to consumers and businesses alike about the importance of securing data and personal information. In a world where everything is connected, the...
Business leaders today face a multitude of IT-related challenges that can hinder their organization’s productivity and competitiveness while integrating AI. In a complex IT environment, inefficient use of IT resources can lead to downtime, low productivity, decreased competitiveness, security...
As Artificial Intelligence (AI) continues to mature, IT data center solutions will become increasingly sophisticated, leading to a greater need for interoperability between systems. This increased complexity also brings greater risks, as companies rely on assets from multiple vendors to...
By Haris Pozidis , Principal Scientist and Manager of AI for Infrastructure Welcome back! Last time, we delved into the fascinating world of Agent Assist , an AI cloud service that aids IBM support agents in swiftly locating the most relevant information...
Agent Assist - Part 2.MP3
Support is critical for the success of every business. People wrongly perceive it as fixing a particular problem or as insurance against failure, but it's about being a strategic partner for optimizing and running operations more effectively. When we envision the next generation of support, AI...
CTO Insights IBM TLS + AI - Envisioning the Next Generation of Support-20240717 1604-1.mp4
Lisa Stampe, Global BLE for Premium Services and Logo SWMA and Sandy Carroll, Director of TLS Product Management talk to us about the benefits of IBM Premium Services and Proactive Support, touching on IBM Expert Care, IBM Support Insights, our sustainability portfolio and much more. ...
PremiumServicesProactiveSupportPodcast.mp3