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Join us on January 23, 2025 at 11:00 AM EST for this important webinar on 'Essential Strategies for IT Availability & Performance in the Era of Hybrid Cloud and AI' to learn about the critical role of security, networking, and agility in your AI projects. IBM experts, Dylan Boday and Atul...
by Jessica Murillo, Technology Lifecycle Services (TLS) Chief Operating Officer Cybersecurity Awareness Month is an annual reminder to consumers and businesses alike about the importance of securing data and personal information. In a world where everything is connected, the...
Many organizations today are looking for ways to run their transformational journey on their own terms and requirements all while maintaining high service quality. Companies need proactive and customizable support to fit their unique IT environments and to reach their IT infrastructure goals. ...
Support is critical for the success of every business. People wrongly perceive it as fixing a particular problem or as insurance against failure, but it's about being a strategic partner for optimizing and running operations more effectively. When we envision the next generation of support, AI...
CTO Insights IBM TLS + AI - Envisioning the Next Generation of Support-20240717 1604-1.mp4
Client Challenge: The organization faced the challenge of users being unable to access Microsoft Office 365, leading to disruptions in productivity and collaboration. This issue often requires swift and effective resolution to minimize impact on daily operations. ...
IBM Support Insights continues to focus on providing risk-based actionable insights for our clients’ infrastructure, enabling additional self-help capabilities and providing enhanced support analysis. We have recently introduced several powerful enhancements. ...
Client Challenge The client planned a database migration that would improve their business. Due to the critical mission, there were a huge concern about day-to-day operations and downtime. While client was migrating databases from DB2 to SAP HANA and faced unpredictable slow...
Introducing Implementation and Support Services for Cisco Software Defined Networking In a distributed and hybrid IT environment, the enterprise network is the backbone, enabling the connections between and across systems and applications. Organizations are seeking ways to transition...
In 2022 IBM commissioned Forrester Consulting to survey and interview current IBM Systems and Multivendor Support customers to see what benefits users experienced with hybrid IT support and to report their findings. #MultivendorHardware #MultivendorSoftware #IntegratedDataCenter #IBMSystems
IDC MarketScape: Worldwide Support Services 2022 Vendor Assessment, recently released by the International Data Corporation (IDC), is an in-depth analysis and ranking of 11 of the worldwide support services providers. #MultivendorHardware #MultivendorSoftware #PremiumSupportServices ...
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