Why ERPs weren’t built to meet today’s B2B customer expectations

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Why ERPs weren’t built to meet today’s B2B customer expectations 

Mon July 05, 2021 06:14 AM

B2B commerce is accelerating

The transformation of business-to-business (B2B) commerce is accelerating as buyers expect increased accuracy, availability, and reliability. Businesses that don’t react to marketplace changes now run the risk of losing customers, failing to capture new business, and falling behind the competition.

In response, B2B companies are increasingly seeking to better manage inventory, handle order velocity, meet fulfillment commitments, and deliver on-time and in-full (OTIF) orders. However, these companies are currently leveraging ERP systems. An ERP is an application that automates business processes and provides insights and internal controls, drawing on a central database that collects inputs from departments including accounting, manufacturing, supply chain, sales, marketing and human resources.

Top priorities for B2B businesses:



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