Consumer behavior has changed in recent months with shoppers embracing an omnichannel retail experience like never before. More and more customers are buying online and picking up their order in the store, while many others are buying online and want the flexibility to return items at any store location. You can offer your customers a seamless omnichannel experience with the IBM® Sterling Order Management System (OMS). In this blog post, we’ll give you step-by-step instructions and best practices to deploy the application in your AWS environment.
The Sterling OMS solution allows you to orchestrate an end-to-end omnichannel fulfillment network using powerful core capabilities and next-level options that combine multichannel order aggregation, inventory and delivery visibility, and service availability, all within a single platform.
IBM re-architected its Sterling OMS platform to make it simpler and more flexible so business users have more control over order operations with self-service capabilities—without going to IT for every change. Users can implement new delivery choices, such as buy online, pick-up in store (BOPIS); ship from store; drop ship; return anywhere, and more. It also equips in-store sales associates to handle customer requests, such as finding items at other locations (save-the-sale); line busting during peak periods; and assisting store managers with omnichannel processes. Because you can deliver fulfillment services more quickly, you can enhance the customer experience to bolster your brand.
Built on a modern architecture, the solution wraps Docker containers around order management business services. This architecture streamlines application management and the release of new functionality. The container technology also supports varying levels of technical acumen, business continuity, security, and compliance. All of this translates into faster time-to-value and lower IT costs. If you want to reduce capital and operational expenditures, speed time to market, and improve scalability, elasticity, security, and compliance, you should consider moving your on-premises IBM Sterling application to AWS.