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Mailbox Add Service Issue after Upgrade to 6.1

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  • 1.  Mailbox Add Service Issue after Upgrade to 6.1

    Posted 11 days ago
    We recently updated our sterling integrator version from 5.2.6.3 to 6.1. 

    Since the upgrade, we are facing issue with Mailbox Add Service. The business process that calls this service is staying in Active state and the file is not getting added to the mailbox. Below is the error we found in wf.log.

    Did anyone face this issue before? 

    2020-11-16 22:11:31.197] DEBUG 000120010154 WORKFLOW.WORKFLOW.DEB_SystemWorkFlowContent_get SystemWorkFlowContent.get( SEQUENCE_CONTINUE , null )

    [2020-11-16 22:11:31.197] DEBUG 000120010154 WORKFLOW.WORKFLOW.DEB_SystemWorkFlowContent_get SystemWorkFlowContent.get( BIND_DOC_WITH_WFID , null )

    [2020-11-16 22:11:31.197] ERROR 000110060033 WORKFLOW.ACTIVITY_ENGINE.ERR_ActivityEngineHelper_next ActivityEngineHelper.next caught exception 3087035

    [2020-11-16 22:11:31.197] ERROR 000110060030 WORKFLOW.ACTIVITY_ENGINE.ERR_AEHelper_next1 Throwable caught by AEHelper.next() java.lang.NoSuchMethodError: com/sterlingcommerce/woodstock/workflow/WorkFlowContext.getTransitoryProperty(Ljava/lang/String;)Ljava/lang/String; (loaded from file:/E:/IBM/SFG/install/jar/l3req_147_20200602.jar by com.sterlingcommerce.woodstock.ldr.DynamicClassLoader@ffb48a39) called from class com.sterlingcommerce.woodstock.workflow.track.TrackingRecordImpl (loaded from file:/E:/IBM/SFG/install/jar/b2b_base/6_1/b2b_base.jar by com.sterlingcommerce.woodstock.ldr.DynamicClassLoader@ffb48a39).

    [2020-11-16 22:11:31.197] DEBUG Transaction + BMP setRollbackonly

    [2020-11-16 22:11:31.197] DEBUG 000120060025 WORKFLOW.ACTIVITY_ENGINE.DEB_ActivityEngineHelper_endTransaction ActivityEngineHelper.endTransaction(): Transaction BMP

    [2020-11-16 22:11:31.197] DEBUG 000120060019 WORKFLOW.ACTIVITY_ENGINE.DEB_ActivityEngineHelper_endTransaction1 ActivityEngineHelper.endTransaction(): Transaction BMP calling rollback()

    [2020-11-16 22:11:31.197] ERROR com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListener.onMessage() caught Exception

    [2020-11-16 22:11:31.197] ERROR [1605582691197] 000110060177 WORKFLOW.ACTIVITY_ENGINE.ERR_ActivityEngineHelper_Exception9_str6 Runtime Exception (Throwable) caught by ActivityEngineHelper

    [2020-11-16 22:11:31.197] ERROR 000000000000 GLOBAL_SCOPE com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListener.onMessage() caught Exception

    java.lang.Exception: 000110060177 WORKFLOW.ACTIVITY_ENGINE.ERR_ActivityEngineHelper_Exception9_str6 Runtime Exception (Throwable) caught by ActivityEngineHelper



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    Kishore Reddy
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  • 2.  RE: Mailbox Add Service Issue after Upgrade to 6.1
    Best Answer

    Posted 10 days ago

    Look like you have a DEBUG jar (l3req_147_20200602.jar) in this instance you upgraded to B2Bi 6.1 and most likely this jar is not meant to be for 6.1 anymore.
    As it should never be running in a PROD or PROD like environment !

    Delete this from dynamicclasspath.cfg and dynamicclasspath.cfg.in and restart B2Bi, see if the error still exists.
    If it does you might need to log a support case with this and review if the upgrade itself worked correct and without errors.

    regards,

    Guido



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    Guido Bahlmann
    Principal Support Engineer - Team Lead EMEA L2
    Precisely
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  • 3.  RE: Mailbox Add Service Issue after Upgrade to 6.1

    Posted 10 days ago
    Thank you Guido! It worked after removing this jar for dynamicclasspath.cfg and dynamicclasspath.cfg.in

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    Kishore Reddy
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