B2B Integration

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Filegateway URL failure - HTTP ERROR 503

  • 1.  Filegateway URL failure - HTTP ERROR 503

    Posted Thu September 17, 2020 10:14 AM
    Dear Team, 

    Using IIM 1.9, I have installed B2Bi 6.0.0 over Window 2012 R2 Server on MSSQL 2016 DB. After installing Sterling Base, FileGateway & b2biAPI jar. I am unable to access /filegateay URL on base port and its failing with following error 

    To troubleshoot issue, i have tried re-install complete package in gradually like
    1. Install only Sterling Integrator package using IIM 
    2. configured customer override property & accepted SFG licence  - Filegateway URL working fine 
    3. installed API jar using install service - Filegateway URL not working

    Can you please help me to address this issue. 

    HTTP ERROR 503

    Problem accessing /filegateway/. Reason:

        Service Unavailable


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    Atul Pawar
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  • 2.  RE: Filegateway URL failure - HTTP ERROR 503

    Posted Thu September 17, 2020 10:41 AM
    Hi Atul

    I believe, this error indicates that the component was not installed and/or started fine.

    Are you able to access /dashboard without any issues?

    Did you check logs for any issues during install/startup of the services?

    Regards
    Indu

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    INDUBHARATHI Routhu Lead Consultant
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  • 3.  RE: Filegateway URL failure - HTTP ERROR 503

    Posted Thu September 17, 2020 11:03 AM
    Greeting Indu, 
    Yes I was able to access dashboard URL without any problem. Even after installation of the API jar, I was able to access it over the base+74 port. Only filegateway url is not working. 
    I have checked install service as well as IIM log for package installation and no error message related to filegateway war installation.





  • 4.  RE: Filegateway URL failure - HTTP ERROR 503

    Posted Thu September 17, 2020 11:54 AM
    Hi Indu, 
    Attaching package installation & UI snippet for reference. 

    Snippet showing IIM install packages, installation directory & UI error


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    Atul Pawar
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  • 5.  RE: Filegateway URL failure - HTTP ERROR 503

    Posted Thu September 17, 2020 01:43 PM
    Did you access SFG  before installing any other plugins like API? I believe the deployer command doing or missing some action related to filegateway war file. For time being you can consider using SFG and it's related wars on HTTP/S adapter.

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    Rajasekhar Muthamsetty
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  • 6.  RE: Filegateway URL failure - HTTP ERROR 503

    Posted Thu September 17, 2020 11:44 PM
    Rajasekhar, 
    Yes, i was able to access SFG before installing any plugins. As i mentioned http://<Host>:<base+74>/B2BAPIs/svc URL is working good however we are unable to access /filegateway url. Yes as i workaround we have hosted /filegateway URL on HTTP/S server adapter however when we are trying to create a  partner profile page is getting error out as it trying to access /aft url over HTTP/s adapter port. please refer below snippet 



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    Atul Pawar
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  • 7.  RE: Filegateway URL failure - HTTP ERROR 503

    Posted Fri September 18, 2020 12:40 AM
    Atul,

    That's expected. Please configure aft.war as well on /aft. If you prefer to access SI from SFG then configure admin.war as well on /dashboard.


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    Rajasekhar Muthamsetty
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  • 8.  RE: Filegateway URL failure - HTTP ERROR 503

    Posted Fri September 18, 2020 01:47 AM
    Rajasekhar, 

    Thanks for input, i did said configuration and tried to access Create Partner URI but its failing with below message. 



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    Atul Pawar
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  • 9.  RE: Filegateway URL failure - HTTP ERROR 503

    Posted Fri September 18, 2020 02:53 AM
    Edited by Rajasekhar Muthamsetty Fri September 18, 2020 02:55 AM
    If all 3 wars configured on the same HTTP/S adapter & port, it should work.

    - /filegateway => filegateway.war
    - /aft => aft.war
    - /dashboard => admin.war

    ------------------------------
    Rajasekhar Muthamsetty
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  • 10.  RE: Filegateway URL failure - HTTP ERROR 503

    Posted Fri September 18, 2020 09:08 AM
    Hi Atul,

    please create a support ticket on this to get further assistance.

    regards,
    Guido

    ------------------------------
    Guido Bahlmann
    Principal Support Engineer - Team Lead EMEA L2
    Precisely
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  • 11.  RE: Filegateway URL failure - HTTP ERROR 503

    Posted 16 days ago
    Hello Guido,

    Even I got same issue. Did you figure out what is the root cause of this issue ? Kindly please do let me know if you fixed this issue. 

    Thanks
    Raghava

    ------------------------------
    Raghava Chellu
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  • 12.  RE: Filegateway URL failure - HTTP ERROR 503

    Posted 16 days ago

    Hello Raghava,

    for these kind of problems there is most times no straight answer, it will need troubleshooting.

    Often this comes due to a corrupted WAR files or exploded folder.
    So either needs to be fixed, but first identified.

    regards,

    Guido B



    ------------------------------
    Guido Bahlmann
    Principal Support Engineer - Team Lead EMEA L2
    Precisely
    ------------------------------