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The missing link: Why visibility is essential to creating a resilient supply chain

By Aine Lenihan posted Fri March 24, 2023 08:27 AM


Supply chain visibility has been the missing link since the shockwaves of 2020 rippled throughout the world and consumers felt the impacts of broad-based supply chain issues. But what does supply chain visibility mean? 

It’s generally defined as the trackability of parts, components or products in transit from the manufacturer to their destination—with the goal being to improve and strengthen the supply chain by making data visible, actionable and readily available to all stakeholders, including the customer.

While it’s clear those disruptive events have forced supply chain leaders to reexamine just how resilient their networks are, full visibility remains out of reach for many. Why? The reason boils down to a single word—barriers.

Visibility barriers exist within supply chain processes and between company silos, applications, suppliers and customers. These barriers disrupt the ability to see when an order ships, what was shipped or if there are changes to an order. This often leads to stockouts, customer satisfaction issues and costly fees. It is often difficult to identify the root causes of these issues and prevent them from happening in the future. According to Gartner, 60% of supply chain leaders say their supply chains have been designed for cost efficiency, not resiliency. And since one of the major drivers of resiliency is visibility, you can see where this problem takes root.

Let’s take a closer look at how gaining best-in-class visibility into supply chain gaps can help you achieve the clarity that may seem out of reach.

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