Please see here for all MES Warranty conditions
https://w3.ibm.com/w3publisher/hardware-business-practices/mes-warranty-considerationsThe rules are:
When a new part is installed as a result of an MES installation, there are two possible warranty scenarios:
1. The part is an "additional part" (as that term is defined in Purchase Considerations, above) to the machine and does not replace any previously installed part. In this case, the additional part is sold with the same warranty announced for the machine (that is, the same terms, including warranty period and type of warranty service). The new part's warranty period begins on its Date of Installation. Two examples follow:
- An additional part is installed in a machine that has a 12 month warranty, four months after the machine was originally installed. The base machine's warranty will end 12 months after its Date of Installation. The new, additional part will receive an entire 12 month warranty, and thus the new part's warranty will end four months after the base machine's warranty ends.
- An additional part is installed in a machine that has a 12 month warranty, 16 months after the machine was originally installed. At the time the additional part is installed, the base machine's warranty has expired. However, because the base machine had a 12 month warranty, the new additional part will also have a 12 month warranty which begins on the new part's Date of Installation and ends 12 months later.
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2. The part is a "replacement part" (as that term is defined in Purchase Considerations, above) and replaces a previously installed (that is, removed) part. In this case, the replacement part assumes the "warranty status" (that is, the amount of remaining warranty, if any) of the part it replaces, unless that is contrary to local law. If no warranty remains, the replacement part assumes the "service status" of the machine (that is, the machine is covered under IBM post-warranty maintenance service contract, or it is not covered under such a contract), commencing on the part's Date of Installation. Two examples follow:
- A replacement part replaces a removed part that has four months of remaining warranty. The replacement part assumes the warranty status of the replaced part, and thus has four months of warranty commencing on the replacement part's Date of Installation.
- A replacement part replaces a removed part that has no remaining warranty. The replacement part assumes the warranty status of the replaced part, and thus is not warranted; the replacement part assumes the service status of the machine, so the part is immediately included in IBM's service for this machine, either under maintenance service contract or per-call service.
Hope this helps and in answer to your two questions
1) Additonal added FCM's will have 3 years warranty from the point of additon to the machine.
2) The default warrnty period of the FCM's depends on the machine type they were originally sold with.
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Jon Herd
IBM United Kingdom Ltd
Executive Technical Advocate
E-Mail:
jon_herd@uk.ibm.comPhone: +44 (0)7802 245421
LSC1W, Greenford Green
Middlesex UB6 0AD
United Kingdom
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Original Message:
Sent: Fri February 18, 2022 06:30 AM
From: Khurram Saood
Subject: Warranty Applicable for FlashCore Modules as MES Upgrade in FS9200
Did Anyone find any answer as even IBM Techline Team & Offering Team has not any clear statement on it. So I am worried on what should I tell my customer.
Original Message:
Sent: 2/16/2022 8:16:00 AM
From: Khurram Saood
Subject: Warranty Applicable for FlashCore Modules as MES Upgrade in FS9200
Can anyone advise on below :
Question no 1:
We have a 9848 AG8 box which comes with 3yrs 24x7 HWMA as Product default Warranty Support. Suppose we availed the discounted prices bundled with additional 2yrs 24x7 HWMA in this discounted offer Through epricer (SBO).as a pre paid maintenance /TSS subscription. So the product has now 60months 24x7 HW maintenance.
if this box has passed 1 year and then we add FCMs in it, then what warranty the additional FCMs will carry.?.... Will they be aligned for the remaining 4yrs HWMA with base for no additional maintenance /uplift Charges
OR
there will be additional 4 yrs uplift charges required for these added FCMs (as MES Upgrade)?
OR
There will be 2 yrs uplift charges for these FCMs? (i.e. charges after the 3 years Product Warranty )
Question no 2:
What is the default warranty & service level on FlashCore modules . is it 3 years 9x5 , is it 3 years 24x7 or 90days 9x5.?