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  • 1.  Warranty Applicable for FlashCore Modules as MES Upgrade in FS9200

    Posted Wed February 16, 2022 08:16 AM

    Can anyone advise on below :

     

    Question no 1:

    We have a  9848 AG8 box which comes with 3yrs 24x7 HWMA as Product default Warranty Support.  Suppose we availed the discounted prices bundled with additional 2yrs 24x7 HWMA in this  discounted offer Through epricer (SBO).as a pre paid maintenance /TSS subscription. So the product has now 60months 24x7 HW maintenance.

     

    if this box has passed 1 year and then we add FCMs in it, then what warranty the additional FCMs will carry.?.... Will they be aligned for the remaining 4yrs HWMA with base for no additional maintenance /uplift Charges

    OR

     

    there will be additional 4 yrs uplift charges required for these added FCMs (as MES Upgrade)?

     

    OR

     

    There will be 2 yrs uplift charges for these FCMs? (i.e. charges after the 3 years Product Warranty )

     

    Question no 2:

     

    What is the default warranty & service level on FlashCore modules . is it 3 years 9x5 , is it 3 years 24x7 or 90days 9x5.?

     



     

    Regards

    Khurram Saood



  • 2.  RE: Warranty Applicable for FlashCore Modules as MES Upgrade in FS9200

    Posted Fri February 18, 2022 06:30 AM

    Did Anyone find any answer as even IBM Techline Team & Offering Team has not any clear statement on it. So I am worried on what should I tell my customer.






  • 3.  RE: Warranty Applicable for FlashCore Modules as MES Upgrade in FS9200

    Posted Mon February 21, 2022 03:40 AM
    Please see here for all MES Warranty conditions
    https://w3.ibm.com/w3publisher/hardware-business-practices/mes-warranty-considerations

    The rules are:

    When a new part is installed as a result of an MES installation, there are two possible warranty scenarios:

     

    1. The part is an "additional part" (as that term is defined in Purchase Considerations, above) to the machine and does not replace any previously installed part. In this case, the additional part is sold with the same warranty announced for the machine (that is, the same terms, including warranty period and type of warranty service). The new part's warranty period begins on its Date of Installation. Two examples follow:

    • ŸAn additional part is installed in a machine that has a 12 month warranty, four months after the machine was originally installed. The base machine's warranty will end 12 months after its Date of Installation. The new, additional part will receive an entire 12 month warranty, and thus the new part's warranty will end four months after the base machine's warranty ends.
    • ŸAn additional part is installed in a machine that has a 12 month warranty, 16 months after the machine was originally installed. At the time the additional part is installed, the base machine's warranty has expired. However, because the base machine had a 12 month warranty, the new additional part will also have a 12 month warranty which begins on the new part's Date of Installation and ends 12 months later. 
      1.  

    2. The part is a "replacement part" (as that term is defined in Purchase Considerations, above) and replaces a previously installed (that is, removed) part. In this case, the replacement part assumes the "warranty status" (that is, the amount of remaining warranty, if any) of the part it replaces, unless that is contrary to local law. If no warranty remains, the replacement part assumes the "service status" of the machine (that is, the machine is covered under IBM post-warranty maintenance service contract, or it is not covered under such a contract), commencing on the part's Date of Installation. Two examples follow:

    • ŸA replacement part replaces a removed part that has four months of remaining warranty. The replacement part assumes the warranty status of the replaced part, and thus has four months of warranty commencing on the replacement part's Date of Installation.
    • ŸA replacement part replaces a removed part that has no remaining warranty. The replacement part assumes the warranty status of the replaced part, and thus is not warranted; the replacement part assumes the service status of the machine, so the part is immediately included in IBM's service for this machine, either under maintenance service contract or per-call service.

    Hope this helps and in answer to your two questions

    1) Additonal added FCM's will have 3 years warranty from the point of additon to the machine. 
    2) The default warrnty period of the FCM's depends on the machine type they were originally sold with. 



    ------------------------------
    Jon Herd
    IBM United Kingdom Ltd
    Executive Technical Advocate
    E-Mail: jon_herd@uk.ibm.com
    Phone: +44 (0)7802 245421
    LSC1W, Greenford Green
    Middlesex UB6 0AD
    United Kingdom
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  • 4.  RE: Warranty Applicable for FlashCore Modules as MES Upgrade in FS9200

    Posted Mon February 21, 2022 04:10 PM
    I'm also eagerly waiting for the answer!

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    Kenan Ciftci
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  • 5.  RE: Warranty Applicable for FlashCore Modules as MES Upgrade in FS9200

    Posted Mon February 21, 2022 04:12 PM
    I'm also looking forward to the answer!

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    Kenan Ciftci
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