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  • 1.  Support (TA) Tools for Gen 2 and Gen3 IBM XIV and A9000/R

    Posted Wed October 11, 2023 10:40 AM

    Hello,

    We have some XIV and A9000/R systems ... and I have been trying to get Support (TA) Tools in vain ...

    I am unable to download them and the "Self Support Guide" documents we got with these products indicates the following:

    The issue is that when I tried to send the email to this email address it comes back as not valid.

    I have tried to contact IBM support via the site but it doesn't let me pass the robot to talk to an agent. It asks for an IBM contract for our Systems.

    Can someone help me and give me a way to get these tools ? Replacing part using just the GUI/XCLI is like driving blind ... 

    Please help, I am desperate... 

     Thank you



    ------------------------------
    Tina Uwase
    ------------------------------


  • 2.  RE: Support (TA) Tools for Gen 2 and Gen3 IBM XIV and A9000/R

    Posted Thu October 12, 2023 05:17 AM

    Tina

     

    These tools ( aka the TA tool ) are IBM proprietary, for IBM use only and held securely on IBM internal websites.

     

    I cannot tell from your profile if you are an IBMer or not. If not, then this is why you can't download the tools.

     

    Regards Jon

     

    Jon Herd

    Senior Executive Advocate

    IBM Technology Lifecycle Services, IBM Systems.

    Mobile:+44 (0) 7802 245421

    E-Mail: jon_herd@uk.ibm.com

    Slack: @jon_herd     

    Socials: Twitter  LinkedIn

     

    Unless otherwise stated above:

    IBM United Kingdom Limited
    Registered in England and Wales with number 741598
    Registered office: PO Box 41, North Harbour, Portsmouth, Hants. PO6 3AU



    Original Message


  • 3.  RE: Support (TA) Tools for Gen 2 and Gen3 IBM XIV and A9000/R

    Posted Fri October 13, 2023 06:51 AM
    Hello 

    Non i am not Ibm...however as i stated, these machines come with self support guide documents that clearly state to contact Ibm for the tools....

    You can check yourself by searching for XIV or A9000 on Ibm publications site.

    Why state and give an email that do not work ?

    Thanks 



    Original Message


  • 4.  RE: Support (TA) Tools for Gen 2 and Gen3 IBM XIV and A9000/R

    Posted Fri October 13, 2023 08:27 AM

    Tina

     

    Thanks for your reply. I will speak to IBM XIV/A900 development about why the link does not work and if we can supply the tools mentioned.

     

    I will get back to you ASAP, but as you may know, the development team are mainly located in Israel, so the replies may be delayed.

     

    Regards Jon

     

    Jon Herd

    Senior Executive Advocate

    IBM Technology Lifecycle Services, IBM Systems.

    Mobile:+44 (0) 7802 245421

    E-Mail: jon_herd@uk.ibm.com

    Slack: @jon_herd     

    Socials: Twitter  LinkedIn

     

    Unless otherwise stated above:

    IBM United Kingdom Limited
    Registered in England and Wales with number 741598
    Registered office: PO Box 41, North Harbour, Portsmouth, Hants. PO6 3AU



    Original Message


  • 5.  RE: Support (TA) Tools for Gen 2 and Gen3 IBM XIV and A9000/R

    Posted Thu October 12, 2023 08:57 AM
    Edited by Bacil123 Fri October 13, 2023 02:07 PM

    .



  • 6.  RE: Support (TA) Tools for Gen 2 and Gen3 IBM XIV and A9000/R

    Posted Sun October 15, 2023 03:46 AM

    Tina-

    If you can reach out to me directly with your XIV  and A9k serial numbers and company name, I think we can take some next steps.

    Please let me know? 
    - Andrew 

    andrewjg@us.ibm.com



    ------------------------------
    ANDREW GREENFIELD
    ------------------------------

    Original Message


  • 7.  RE: Support (TA) Tools for Gen 2 and Gen3 IBM XIV and A9000/R

    Posted Tue December 03, 2024 09:28 AM

    Did you ever get a anwser from IBM?



    ------------------------------
    Ian Adams
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    Original Message