Originally posted by: TonyPearson

My colleagues have put up a nice new company-wide webpage to explain IBM's new IT Service Management initiative (ITSM), including a video interview with Nancy Pearson (no relation).  Of course, storage management is a big part of this, and products like IBM TotalStorage Productivity Center play a key role.

But ITSM is more than just a better way to manage operational tasks, it is focused on the best practices of the IT Infrastructure Library (ITIL) which has been adopted by the European Union, and now being adopted worldwide by both government agencies and private enterprises as a smart way to run your IT environment.

Last year, we talked about storage provisioning and orchestration. This year, we bring it up a notch, introducing IBM Tivoli Storage Process Manager. Of all the talk we gave the past decade on the promises of "autonomic computing", it's initiatives like IBM Service Management that give it real meaning.

Of course, we've designed our solutions to apply to your entire IT environment, supporting both IBM and non-IBM equipment, so even if not all of your servers and storage come from IBM, at least your software can be.

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