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Cloud Call Home / Call Home 機能
By
Keigo Matsubara
posted
Wed May 06, 2020 10:19 AM
0
Like
IBM FlashSystem
製品の障害発生時に、IBM サポートに対して自動通知するため Cloud Call Home あるいは Call Home 機能の設定が強く推奨されます。
Cloud Call Home は RESTful API を用いた通知方式
esupport.ibm.com にて提供される
IBM Enhanced Customer Data Repository (ECuRep)
に対して HTTPS (TCP port 443)を用いたRESTful API にて接続
従来から提供されている Call Home は電子メール (SMTP e-mail) を用いた通知方式
障害監視のワークロード軽減、障害の早期発見や見落とし防止の効果あり
必要に応じて IBM 技術員が現地に派遣されます(有効な保守契約が必要)。
図注: ** 特別な訓練を受けた製品保守および開発部門に所属する IBM 社員のみがアクセス可能な環境(一般の IBM 社員はアクセス不能; 含む障害受付部門)
Cloud Call Home あるいは Call Home 機能の設定方法は、以下技術文書を参照下さい:
IBM San Volume Controller and IBM Storwize Call Home, Email Alert, and Inventory Configuration (Document #: 721027)
システムの円滑な運用の観点からは、お客様独自に
IBM FlashSystem の監視
を行う必要も有るでしょう。
#call-home
#cloud-call-home
#e-mail
#smtp
#https
#ecurep
#restful
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Storage
Topic groups
Data Protection Software
File and Object Storage
Hyperconverged Infrastructure (HCI)
Primary Storage
Mainframe Storage
Storage for Containers
Storage Management and Reporting
Storage Area Networks (SAN)
Tape Storage
User groups
Events
Upcoming Storage Events
IBM Expert TV
Virtual Community Events
All IBM Community Events
Participate
Gamification Program
Community Manager's Welcome
Getting Started
Post to Forum
Share a Resource
Blogging on the Community
Connect with Storage Users
All IBM Community Users
Resources
Community Front Porch
IBM Champions
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IBM Documentation
IBM Support
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IBM Training
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