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Tagging analyst in notes using in-script incident.addNotes

  • 1.  Tagging analyst in notes using in-script incident.addNotes

    Posted 9 days ago
    Hi Members,

    I was looking for some approach where I can tag a fellow analyst in the notes while creating the note string from withing the in-script incident.addNotes method.

    Do we need to apply special characters in the string or any escape character to ​bring the effect similar to @ while manually creating a note.


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    Regards,
    Mihir Ashar​
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  • 2.  RE: Tagging analyst in notes using in-script incident.addNotes

    Posted 8 days ago
    Hi Mihir,

    Checking "CommentDTO" of Resilient REST API, to mention a user you need to set "mentioned_users" when post a comment. I don't think this is supported by in-product script.

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    LILY WANG
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  • 3.  RE: Tagging analyst in notes using in-script incident.addNotes

    Posted 7 days ago
    As Lily mentioned, doesn't look possible right now. But this is definitely a good idea. Best if you request it in the Resilient Ideas forum: https://2e4ccba981d63ef83a875dad7396c9a0.ideas.aha.io/ideas

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    Ben Lurie
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  • 4.  RE: Tagging analyst in notes using in-script incident.addNotes

    Posted 6 days ago
    Thanks Lily,Ben. I have raised an request in Idea Portal.

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    Mihir Ashar
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