Your MaaS360 Journey: The resources you need to be successful

By Margaret Radford posted Tue February 12, 2019 03:20 PM


Whether you’re new to MaaS360 or you are one of our seasoned customers, it’s always helpful to have a handy list of the most important resources to help you start, ramp up, and expand your unified endpoint management journey with MaaS360.

There are so many ways that we can help you to be successful and one of the best is for you to become familiar with our product documentation, free online training, monthly webinars, support newsletters, and product notifications.

So get started by reviewing and bookmarking the list of resources below! You can get involved by signing up for MaaS360 product notifications, join this community, and help to improve MaaS360 by sharing your opinions and feedback when making a request for enhancement.

We’ll continue to update this blog as resources evolve. Make sure you click Sign In or Join in the upper right of this community page, then subscribe to this blog by clicking the Star icon next to the topic name so you’ll be updated on any changes. And finally, leave a comment for us: is there anything we missed? 


Log in to MaaS360

Click here to log in to MaaS360 (username and password required).

IBM Security Product Notifications Subscription

Sign up for IBM My Notifications to get future MaaS360 maintenance and release notifications, incident reporting, and support newsletters.  The notifications can be set up for delivery via email and/or RSS Feed. Click here to view instructions for subscribing.

IBM Security Community-MaaS360

Join the IBM Security Community and connect with like-minded people that are passionate about our MaaS360 solutions. Featuring a MaaS360 Resource list, a Discussion Forum, Library, Blog, and Events, the community is your source to connect with your peers and IBM subject matter experts to share best practices, pitfalls to avoid, and to learn from each other.

MaaS360 on Knowledge Center

A key resource for all MaaS360 admins on your team, this is a centralized resource for MaaS360 formal product documentation (e.g., admin guides) that will help you set up and effectively use your portal.

MaaS360 Ongoing Product Education

Release notes, quick reference guides, important notifications (including maintenance schedules), support webinars, and important information in a one-stop-shop, for all clients, of all sizes, across all verticals. Review the recent announcement about on-going product education.

MaaS360 How-To Videos

In these short how-to videos on IBM Security Learning Academy, you’ll see how easy it is to complete common tasks with MaaS360. Learn how to set up and use the platform, configure

Cloud Extender, and get best practices for supporting iOS, macOS, Android and Windows devices.


MaaS360 Product Training

Take free interactive MaaS360 courses, follow a guided learning path based on your role, earn a badge, or just watch our how-to videos to learn the ins-and-outs of our products

IBM Request for Enhancement

Take advantage of the opportunity to share your opinions and feedback with our offering management team–we want to know what you’d like to see from MaaS360 in the future.

  • Note: the RFE tool is not a bug reporting utility; please contact support


MaaS360 Technical Support

To submit a ticket with the MaaS360 technical support team:

  • Contact by phone: 1-800-546-5750 or 215-664-1615 (Int’l toll)
  • Provide your 7-8 digit account number
  • Click here to go to the MaaS360 technical support page for more information