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Measure your team's operational performance to identify bottlenecks and areas for improvement by tracking the time spent on incidents, based on field values. The incident field values time tracking feature allows you to track the duration incident fields spend in a particular value. This You Tube video provides a demonstration.
In the Analytics Dashboard, you can use the Time Tracker widget to determine how much time an incident spends in each value (or collection of values) of a chosen field. For example, you can track how long incidents remain in each phase of the incident before moving to the next phase. For an example and an end-to-end view of how to configure time tracking, see the Knowledge Center tutorial Tutorial: Time tracking incident field states and to the Resilient SOAR Platform User Guide. A demonstration videois available on You Tube that shows how to create custom graphs for incident time tracking data.
For incident layouts, you can create fields that track the duration each incident spends on each value for that field. The fields must be Select or Boolean types. You can then add these fields along with the Timers Widget view in an incident tab. For example, you can configure the Phase field to track the duration an incident spends in each phase. Refer to the Resilient SOAR Platform Playbook Designer Guide for details.
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