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Requesting access and managing authorized support contacts in the IBM Support Community

As we transition to the new IBM Support Community at https://www.ibm.com/mysupport you might have questions about the different capabilities available to users in the community and how their access to those capabilities can be managed. The good news is that your own organization can manage...

FRASER ANDERSON's profile image

Blog Entry
Requesting access and managing authorized support contacts in the IBM Support Community

As we transition to the new IBM Support Community at https://www.ibm.com/mysupport you might have questions about the different capabilities available to users in the community and how their access to those capabilities can be managed. The good news is that your own organization can manage...

FRASER ANDERSON's profile image

Blog Entry
We’ve improved your support experience!

We appreciate the opportunity to have you as a client. IBM continually strives to seek new and better ways to improve the support experience we offer you. With that in mind, we’re implementing some enhancements to our support model by launching a new IBM Support Community that all IBM products...

FRASER ANDERSON's profile image

Blog Entry
We’ve improved your support experience!

We appreciate the opportunity to have you as a client. IBM continually strives to seek new and better ways to improve the support experience we offer you. With that in mind, we’re implementing some enhancements to our support model by launching a new IBM Support Community that all IBM products...

FRASER ANDERSON's profile image

Blog Entry
Transition to a New IBM Support Portal

We heard you…and we are taking actions to improve your Support experience! IBM appreciates the opportunity to have you as a customer. We always strive to seek new and better ways to improve our communications and support that we offer. With that in mind, we are implementing a new Support...

FRASER ANDERSON's profile image

Blog Entry
Transition to a New IBM Support Portal

We heard you…and we are taking actions to improve your Support experience! IBM appreciates the opportunity to have you as a customer. We always strive to seek new and better ways to improve our communications and support that we offer. With that in mind, we are implementing a new Support...

FRASER ANDERSON's profile image

Blog Entry
Inviting team members to your case in the IBM Support Community

In the new IBM Support Community , you can invite other members of your team to stay informed about, or contribute to, a new or ongoing support case. Click the Case Number for the case that you would like to invite one or more of your team members to. In the right side of the case...

FRASER ANDERSON's profile image

Blog Entry
Inviting team members to your case in the IBM Support Community

In the new IBM Support Community , you can invite other members of your team to stay informed about, or contribute to, a new or ongoing support case. Click the Case Number for the case that you would like to invite one or more of your team members to. In the right side of the case...

FRASER ANDERSON's profile image

Blog Entry
VIDEO: Using the New Support Community

In preparation for the upcoming shift to our new Support Community, here are three videos that serve as a good introduction – Introducing the IBM Support Community | Search Introducing the IBM Support Community | Forums Introducing the IBM Support Community | Open and manage...

FRASER ANDERSON's profile image

Blog Entry
VIDEO: New Support Community coming December 11, 2017

In preparation for the upcoming shift to our new Support Community on December 11 , here are three videos that serve as a good introduction - Introducing the IBM Support Community | Search Introducing the IBM Support Community | Forums Introducing the IBM Support Community |...

FRASER ANDERSON's profile image