Business leaders today face a multitude of IT-related challenges that can hinder their organization’s productivity and competitiveness while integrating AI. In a complex IT environment, inefficient use of IT resources can lead to downtime, low productivity, decreased competitiveness, security...
This September, it will be 3 years since we launched IBM Power Expert Care alongside the new IBM Power E1080. I wanted to take some time to share an update on this strategic cornerstone offering in your support strategy. IBM Expert Care for Power launched in September 2021 to standardize...
Support is critical for the success of every business. People wrongly perceive it as fixing a particular problem or as insurance against failure, but it's about being a strategic partner for optimizing and running operations more effectively. When we envision the next generation of support, AI...
CTO Insights IBM TLS + AI - Envisioning the Next Generation of Support-20240717 1604-1.mp4
Lisa Stampe, Global BLE for Premium Services and Logo SWMA and Sandy Carroll, Director of TLS Product Management talk to us about the benefits of IBM Premium Services and Proactive Support, touching on IBM Expert Care, IBM Support Insights, our sustainability portfolio and much more. ...
PremiumServicesProactiveSupportPodcast.mp3
IBM Support Insights continues to focus on providing risk-based actionable insights for our clients’ infrastructure, enabling additional self-help capabilities and providing enhanced support analysis. We have recently introduced several powerful enhancements. ...
To proactively manage IT risks and optimize performance, organizations need to adopt a strategic approach to IT support. IBM Expert Care is a comprehensive support offering that provides organizations with the expertise, resources, and tools they need to manage their IT environments proactively...