IBM Apptio

Guillermo Cuadrado posted 10/27/22 01:47 AM

I haven't managed to get this to work either. Our CSM said it's not supported (yet?) By all means, someone prove me wrong!!
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Mouniga Jayavelu posted 10/28/22 08:19 AM

Below details might be useful to take it further!!

Configure the Windows Share Source System settings,

• Hostname: Enter the hostname or IP address of the machine. Both the machine and the agent must be on the same network (for example, 172.29.120.24/WIN-V63VV66MU41).
• Domain: Enter the domain name of the user account (for example, corp.apptio.net).
• Username: Enter the username that can be used to log in to the machine.
• Password: Enter the password associated with the username.
• Filepattern: Enter the file name pattern (for example, Apptio_{MMM}_{CYYY}.*).
• Share Name: Enter the root folder name. The slash character ("\") is not allowed in this field.
• Directory: Enter the full path to the subfolder. This field is optional.

Reference : https://help.apptio.com/en-us/datalink/dlfinancials/datalink-windows_share-connector.htm?Highlight=Windows%20share
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Debbie Hagen posted 11/01/22 09:59 PM

Hi @Matthew Benesh,
Did Mouniga's suggestion help?  If not we'll see if we can get someone else to take a look or confirm that it's not yet supported as Guillermo mentioned.​​
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Apptio Community Member posted 11/02/22 02:57 AM

@Debbie Hagen unfortunately, it did not.  That was where I went initially with the security engineer I'm working with.  Neither of us could figure it out though, which is what prompted my post.  I have a ticket open with Apptio Support about what we're doing wrong, and they have replied with some additional information.  I haven't had a chance to look into that this week, but should be able to by the end of the week.  Support seems to think it's a supported function, as well as @Michael Darragh� who we work with in our Premier Sessions.​​
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Guillermo Cuadrado posted 11/04/22 07:05 AM

We're still on Classic. Thanks for the tip, @Matthew Benesh.​
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Apptio Community Member posted 05/08/23 09:05 AM

Greetings!

I have configured the Windows Share on DataLink here at Takeda.

There were several hurdles I overcame during the implementation:


  1: the 'Username' in the authentication is the system username rather than the Active Directory user name. For example, if you are using a service account to authenticate, then you will use the service account's system username rather than apptio_service_account@example.com. You could find the system username by using Windows File Explorer & Active Directory.
  2: the 'domain' is the internal network domain your local system account is authenticating with. This domain should be what is after the '@' in your email address, i.e. 'example.com'
  3: the 'server' is the name of the machine hosting the shared network drive. When you open File Explorer and see the machine name under the Network tab, that is what you use in this field.
  4: the 'directory' is everything after the machine name


I spent hours trying to authenticate with apptio_service_account@example.com but once I began troubleshooting the shared network drive's Permissions tab then I saw the system username is the one I need to use. That pointed me to change my domain as well - then it works.

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