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 Update old cases after adding a new property

Nicolas Christian COLY's profile image
Nicolas Christian COLY posted Fri June 20, 2025 04:20 AM

Hi dear Community!

I created and added a new property in Case Manager, and modified views.

Now old cases no longer appear, displaying blank pages.

Is it possible to update old cases please?

Thanks for your advises.

Kind regards!

DAVE PERMAN's profile image
DAVE PERMAN

Hello Nicolas.

Are you using the older IBM Case Manager (ICM) (eg v5x) or the current BAW Case? (Hopefully the latter!)

Normally when you add a new property to a case type, the deployed case type class object is updated to include the new property. Existing instances that use that class will get the new property, but their value will be null.

When you open a case details page where you have exposed the new property, it will show blank for those previous instances.

If you page is not loading, perhaps you have some customizations (custom widgets, scripts, etc) that are failing because of your change. Check in the browser's debugger for errors when you try to opening the page.

Also note that while BAW Case still supports the classic widget pages from ICM, the Client-side Human Service UI framework is the recommended way to build highly granular, dynamic UIs for both your process and case solutions.

Nicolas Christian COLY's profile image
Nicolas Christian COLY

Hi Dave,

Thanks for your feedback.

I'm using older ICM and the reason why pages come blank is effectively because of costum widgets and script where I customized the new property label.

I'd like to know if it's possible to apply changes to older cases.

Kind regards!