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 Technician app(mobile) data issue while using custom Object structure

Anbukkarasu M's profile image
Anbukkarasu M posted Wed March 26, 2025 03:32 PM

We are facing an issue in fetching data in the technician mobile app while using a custom object structure, which causes the inspection result list to be null in multiassetlocci. In the mobile app, we have Maximo-datasource for both the list and details. When we use the out-of-the-box object structure (mxapiwodetail) for the details datasource and our custom object structure (which is the same as mxapiwodetail) for the list page, the data fetches properly. However, when we use the custom object structure for both the list and details datasources, we are not getting any attributes from the details datasource in the mobile app. It’s worth noting that this works fine in preview and role-based applications. Has anyone encountered this issue before or has any insights on what might be causing it?

Anbukkarasu M's profile image
Anbukkarasu M

 Has anyone encountered this issue before or has any insights on what might be causing it?

Larry van Elewoud's profile image
Larry van Elewoud

Hi Anbukkarasu,

Could you have a look if the supmobile app exists in the mafappdata object. If so this will cause the issue. Even if you don't have permissions on the app. Solution would be removing the supmobile app from the mafappdata object or refer to the same objectstructure in the supmobile app.

Hope this will help you.