Hi @Shaun Small,
All English documentation is now only available via the Help Centre (
https://help.apptio.com/ ), none of which is downloadable. This is designed to ensure all those seeking documentation only reference the latest and greatest versions. The reason you are able to access a Japanese PDF file is due to the fact we are yet to enable a Japanese Help Centre.
Please may I suggest you jump into the Help Centre and use the search function to locate the documentation you're looking for? Also, please feel free to reach back out if you need my support finding anything in particular.
Hope this helps. Thanks Shaun.
Alex.
#ApptioPlanning(ITP/ITFMF)