BPM, Workflow, and Case

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 Open Case page from CSHS

Daniel Czub's profile image
Daniel Czub posted Mon September 15, 2025 03:52 PM
Dear All,

I'm working with IBM BAW version 23 building a Case Solution.
Main entry point for users will be a Desktop dedicated for this solution.

Clearly the main elements are the worklist/in-baskets and case searches.
I've implemented tasks and case details as CSHS (Client Side Human Service) pages.

Now, our users really enjoy behavior of the desktop that tasks and cases are opening just as new "tabs" within the desktop.
I want to expand this behavior to be able to open any link as new "tab" from my CSHS (in fact CSHS dashboard). Is this possible in any way?

This link suggest this is possible only for static pages within the Case Builder, not CSHS:
https://www.ibm.com/docs/en/baw/23.0.x?topic=deployment-opening-pages-using-urls

In theory I can reach up via window.parent to desktop level but I am not sure what are my options there. Is there any option to request it to open a new "tab" within the desktop for me?
DAVE PERMAN's profile image
DAVE PERMAN posted Thu September 18, 2025 03:59 PM

Hi Daniel. Great to hear you are enjoying the CSHS integration with case solutions. With our latest releases, we have both the cases and tasks solution layouts available as customizable CSHS pages as well.

The case solution page tabs are managed at the outer case client plug-in level and we do not have an API for injecting arbitrary pages. I can see how that would be nice when the page you are opening (eg a URL or CSHS via URL) is conceptually part of your solution.

One idea off the top of my head is that you might be able to model that behavior in your Case Details CSHS itself, using a tab control at the top and adding tabs with an HTML/iFrame control under them. Not quite the same, but just an idea.

Daniel Czub's profile image
Daniel Czub posted Mon September 22, 2025 08:55 AM
Dear Dave,

Thank you for your response and the additional explanation.

I am still exploring other available options and wanted to clarify something further.

I appreciate the behavior in Case Builder (pages created with Page Designer) where elements can open new items in separate tabs within the desktop.
For example:
a) From the In-Baskets widget, specific tasks can be opened in a separate tab.
b) From the Case List widget, specific case details pages can be opened in a separate tab.

Is there a way to replicate this behavior in a Client-Side Human Service (CSHS)? For instance, if I have case details implemented as a CSHS, can I open a task or a case using a link within the CSHS so that it opens in a new tab within the desktop?

Alternatively, is this behavior inherently tied to pages created directly in Page Designer? If so, is there any way to achieve similar functionality at the Page Designer level?
So being withing the Page Designer, request opening link to case or task in separate tab? I am thinking about building some communication between CSHS and page containing it if needed.

Looking forward to your insights.

Best regards,
Daniel

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