Maximo

I’m curious how far you can push the SLA application in Maximo before you need to extend it with Escalations, Workflow timers, or Automation Scripts.

In many projects, the out-of-the-box SLA handles classic response/resolve targets using calendars, priorities, and conditions. But in tougher scenarios (multi-party handoffs, vendor OLAs, stage-based targets, pause/clock-stop rules), I’ve seen teams introduce custom logic and governance to keep metrics honest and tickets moving.

I’d love to collect real examples from the community, what worked out-of-the-box, and where you had to engineer a solution and if SLA Application is covering all the requirements whatever however their complexity is there any documents i can check?

Waiting for your feedback.