Hello,
I requested an IBM Bob Trial 4 days ago and received a confirmation email stating:
"Your trial is now live" and "You have 40 Bobcoins to use in the next 30 days."
However, the trial still appears to be inactive after three working days.
Current symptoms:
My IBM dashboard shows the IBM Bob Trial with status "Activation in progress".When I try to access Bob, I receive the message: "Account Not Ready Yet. You have a valid IBMid, but a subscription is required to access Bob...."The Billing page shows "It looks like you don't have any orders."I am not able to create proper support ticket - it keeps asking for customer number that I do not have (or cannot find).What is the best way to fix it?Thank you
Hello Jan,
There seems to be a bottle neck in the verification process for new accounts, I can see you subscription is pending this step, once cleared the subscription will be active.