Dears,
we are using IBM BAW 24.0.0 Traditional and in some instances we are facing the following ECMError while the instance trying to create a folder on FileNet ,However the test connection working fine and some other cases also enabled to create the folder and this error can not be resolved by retrying the instance.
instance name: Individual Customer information file - 8902 / انشاء بيانات أساسية عميل افراد
Instance error: {"message": "ECMError", "flowObjectID": "/25.570add4f-63bd-465a-b13c-55d743e78a16//bdf0f446-a56e-4ca4-a9d3-12d27f3766b6/Step (Initiation Customer information file Creation / بدء إنشاء بيانات أساسية عميل افراد)"}
Snapshot ID: addd0053-6f99-44aa-99f4-36a6e32b2d18
Root snapshot ID: undefined
Error time stamp: Apr 23, 2025 12:00 AM (15 days ago)
Branch ID: undefined
Instance ID: 8902
Task ID: 55171
Stack trace: com.lombardisoftware.component.common.worker.TWComponentWorkerExtendedException: errorCode: ECMError
at com.ibm.bpm.coachflow.web.CoachFlowWebUI.processScreen(CoachFlowWebUI.java:157)
at com.ibm.bpm.coachflow.servlet.CFEControllerServlet$1.call(CFEControllerServlet.java:673)
at com.ibm.bpm.coachflow.servlet.CFEControllerServlet$1.call(CFEControllerServlet.java:620)
at com.lombardisoftware.utility.spring.ProgrammaticTransactionSupport$6.doInTransaction(ProgrammaticTransactionSupport.java:638)
at org.springframework.transaction.jta.WebSphereUowTransactionManager$UOWActionAdapter.run(WebSphereUowTransactionManager.java:371)
at com.ibm.ws.uow.embeddable.EmbeddableUOWManagerImpl.runUnderNewUOW(EmbeddableUOWManagerImpl.java:791)
at com.ibm.ws.uow.embeddable.EmbeddableUOWManagerImpl.runUnderUOW(EmbeddableUOWManagerImpl.java:370)
at org.springframework.transaction.jta.WebSphereUowTransactionManager.execute(WebSphereUowTransactionManager.java:306)
at com.lombardisoftware.utility.spring.ProgrammaticTransactionSupport.executeInNewTransaction(ProgrammaticTransactionSupport.java:620)
at com.lombardisoftware.utility.spring.ProgrammaticTransactionSupport.execute(ProgrammaticTransactionSupport.java:466)
at com.lombardisoftware.utility.spring.ProgrammaticTransactionSupport.execute(ProgrammaticTransactionSupport.java:395)
at com.ibm.bpm.coachflow.servlet.CFEControllerServlet.finishTask(CFEControllerServlet.java:620)
at com.ibm.bpm.coachflow.servlet.CFEControllerServlet.doCommon(CFEControllerServlet.java:197)
at com.ibm.bpm.coachflow.servlet.CFEControllerServlet.doPost(CFEControllerServlet.java:161)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1233)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:782)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
at com.lombardisoftware.servlet.SaaSAWSFilter.doFilter(SaaSAWSFilter.java:140)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.bpm.rest.filter.BPMCORSFilter.doFilter(BPMCORSFilter.java:131)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.bpm.servlet.filters.GenericSecurityServletFilter.doFilter(GenericSecurityServletFilter.java:342)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.lombardisoftware.servlet.SetBPMGenericHeaderFilter.doFilter(SetBPMGenericHeaderFilter.java:28)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.bpm.servlet.filters.CompressionFilter.doFilter(CompressionFilter.java:97)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:967)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1107)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:952)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:213)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:463)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:530)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:316)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)
at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1833)
at com.ibm.ws.tcp.channel.impl.WorkQueueManager.requestComplete(WorkQueueManager.java:558)
at com.ibm.ws.tcp.channel.impl.WorkQueueManager.attemptIO(WorkQueueManager.java:608)
at com.ibm.ws.tcp.channel.impl.WorkQueueManager.workerRun(WorkQueueManager.java:985)
at com.ibm.ws.tcp.channel.impl.WorkQueueManager$Worker.run(WorkQueueManager.java:1074)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)
is there any recommendation on how to solve this issue?