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 ACS "reset for maintenance failed" during install

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Harel Davolt's profile image
Harel Davolt posted Fri September 19, 2025 10:15 AM

Hello everyone,

I am having trouble installing Access Client Solutions on a relatively fresh install of Windows 11 Pro 24H2. I am attempting to install using the "install_acs_64" script. The install completes with "Errors occurred during installation." Examining the install log (attached), I see "Reset for Maintenance failed with retcode -1073740771" in two places. The software appears to install and places icons on the desktop, however trying to run them results in a brief flash of a "license agreement" box that is empty, then a crash. (This empty box also appears several times during the install process).

I have tried multiple versions of Java, currently using IBM Semeru:

openjdk version "21.0.8" 2025-07-15 LTS
IBM Semeru Runtime Open Edition 21.0.8.0 (build 21.0.8+9-LTS)
Eclipse OpenJ9 VM 21.0.8.0 (build openj9-0.53.0, JRE 21 Windows 11 amd64-64-Bit Compressed References 20250715_505 (JIT enabled, AOT enabled)
OpenJ9   - 017819f167
OMR      - 266a8c6f5
JCL      - d5f1e70d135 based on jdk-21.0.8+9)

Per another thread I installed the latest Visual C++ redistributable, to no effect. Any ideas would be helpful.

Attachment  View in library
install_acs_log.txt 2 KB
Harel Davolt's profile image
Harel Davolt posted Fri September 26, 2025 11:51 AM  Best Answer

I figured this out. For posterity, the issue was I was installing in a VirtualBox VM with "Enable 3D Acceleration." As of VirtualBox 7.1.12 there appears to be an issue with the virtual graphics driver that causes this crash. Disabling 3D acceleration fixed the issue.

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