Original Message:
Sent: Wed June 07, 2023 06:04 AM
From: Paul de Valmency
Subject: Cannot get key to apply permanently for RDI 9.8
We have the same issue - it's fine for myself, but one of our developers get's the same results as you.
You don't mention it, but if he ignores the fact that it's not licensed and tries to connect to our development machine, he gets the following errors:
![](https://dw1.s81c.com//IMWUC/MessageImages/4e537d0b1f7f4d4ab10cf93998222ed4.png)
We've tried all sorts of things but cannot get his version to work.
Anyone got any other ideas?
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Paul de Valmency
Original Message:
Sent: Thu May 11, 2023 01:16 PM
From: Barbara Sagman
Subject: Cannot get key to apply permanently for RDI 9.8
Other programmers at my company have gotten the key to apply permanently. but mine falls. I even had them watch me install the same version they Zip files they used to install and it still falling ...
steps taken:
I downloaded the .zip from IBM web site.
Then unzipped it.
Then ran RDI.exe
Set up a new workspace.
Extracted locally the .zip
Clicked on help/ install new software.
Clicked on add.
Clicked on local
Looked for the license folder
Clicked on select.
Clicked on next.
Restart
Clicked on help/manage license/
Clicked on Apply license.
Restart
Under Manage license:
License status License Status
Trail License key available
I have uninstalled from help from the about screen and reinstalled the key and still failing to go "Permanant"
Does anyone know how to apply key?
![](https://dw1.s81c.com//IMWUC/MessageImages/4b8f2360b04e4dc4b646d630e77adbdc.png)
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Barbara Sagman
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