IBM i Global

Two weeks ago i updated ACS to version 1.1.8.8 and Java to version 1.8.0 rel 311

I don't know what is happened, but ACS had just stopped working in everything i try to do. It asks me username and password, then holds seconds in "login in progress" and then give me error MSGGEN003

I tried everything, uninstall and reinstall ACS, java... nothing changed

The odd thing is my network colleague told me he see network traffic stuck on port 449, so it seems acs is not able to connect properly with my username and password

I also have client access installed, and it works perfectly

Now i have to test ACS in order to change our company product from Microfocus extra to ACS, but i can't test something is not working

Someone can help me find what is going wrong?

Thanks

Gianluca

https://www.ibm.com/support/pages/troubleshooting-access-client-solutions-error-msggen003-not-able-pass-connection-server-job

Thanks Fernando but is not the error i'm facing. MSGGEN003 - Si è verificato un errore di immissione/emissione. (Connection was dropped unexpectedly.). I'm the only one who's facing this error, everyone else is working, so i guess it couldn't be a server problem

Just for update, problem seems to be my internet connection. From office everything is working, but in VPN (even if a colleague with same VPN is working fine) doesn't. I will figure out what is blocking acs in the network environment