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Field help URL to external website?

  • 1.  Field help URL to external website?

    Posted Sat October 17, 2020 05:11 PM
    Edited by User1971 Sat October 17, 2020 05:11 PM
    I've noticed that it's possible to enable a More Information button in the Field Help popup (

    For example, when a user clicks the More Information button for the Status field in WOTRACK, an IBM help page opens:


    For custom fields, I want to add a custom URL to an external website. I've tried to do this in the Application Designer, but the page doesn't open.

    How can I use a custom URL in the Field Help --> More Information button?


  • 2.  RE: Field help URL to external website?

    Posted Mon October 19, 2020 03:22 AM
    Hi, I believe you would need to look at the following to install the help files locally and then you can configure additional help pages using the taxonomy required. The more information field in application designer has to follow a set taxonomy to launch the correct html page from your help files

    Steve Lee
    Maximo Technical Sales Specialist

  • 3.  RE: Field help URL to external website?

    Posted Mon October 19, 2020 10:46 AM
    Edited by Jason Uppenborn Mon October 19, 2020 10:56 AM
    You can put links in your attribute description, and they will show up properly in your Alt+F1 / Field help. It's not the More Information button, but it is a link from Field Help to your own help / "external website". For example, using DB Config to change the CI.CINUM attribute, I updated the Description to Authorized CI Identifier; <a href="" target="_blank">Get Help</a>, adding the highlighted part. Then go back to the List tab and Apply Configuration Changes. Then go to the Configuration Items app and Alt+F1 on the Configuration Item field. works great!

    I went for CI.CINUM because it's out of the way; playing here isn't likely to interfere with other developers on the team. And CIs are fun! :-)

    Jason Uppenborn
    Sr. Technical Maximo Consultant
    Ontracks Consulting