Maximo

 View Only
  • 1.  User cannot login into Maximo using newly created User profile after Name change

    Posted Wed January 26, 2022 10:53 AM

    Hello Everyone,

    I have a user that had a name change. The new name has synced from AD into Maximo but she cannot login into Maximo using the new user id. I see the old name in the logs, even though the new userid is in Websphere as well as Maximo. 

    We are using OKTA for authentication and AD for user provisioning. Any ideas on where to look? We are on Maximo 7.6.1.2.

    I appreciate your help in advance.

    Thanks

    Vandna



    ------------------------------
    Vandna Patel
    ------------------------------


  • 2.  RE: User cannot login into Maximo using newly created User profile after Name change

    Posted Thu January 27, 2022 09:18 AM
    I'd test in an InPrivate browsing window to ensure you don't have unexpired cookies with the previous user information. If that works then you know you need to delete cookies. WebSphere creates a JSESSIONID cookie always and for LDAP/SAML authentication it adds a LTPA token cookie as well. Out of box a LTPA token is valid for 2 hours but many organizations extend this as it causes users to get logged out even if they're active if it exceeds this threshold.

    Since you're using Okta, it will provide whatever you have defined as a login (email for example) and Maximo will compare that against the loginid on the MAXUSER record. If you're still having issues in an InPrivate window make sure what Okta provides matches exactly what you have on their new user record.

    ------------------------------
    Steven Shull
    ------------------------------



  • 3.  RE: User cannot login into Maximo using newly created User profile after Name change

    Posted Thu January 27, 2022 10:24 AM
    Great thanks a lot Steven for your helpful tips and guidance on troubleshooting this. I will work with the user to find out whether it is cookies issue or something on OKTA side.

    ------------------------------
    Vandna Patel
    ------------------------------



  • 4.  RE: User cannot login into Maximo using newly created User profile after Name change

    Posted Fri January 28, 2022 03:28 PM
    Edited by Vandna Patel Fri January 28, 2022 03:30 PM
    When I asked user to login to Maximo in incognito mode (after I disabled her old username) she couldn't login and there was no LTPA token cookie created even though there were a JSessionID cookie. So it seems to me that there is some mismatch issue with what is being sent from OKTA and the MAXUSER record in Maximo. Do you think my assessment is correct? 

    The same test with her old username active allowed her to login and LTPA Token cookie was created for this scenario. 

    Thanks for your help once again. 

    Vandna

    ------------------------------
    Vandna Patel
    ------------------------------



  • 5.  RE: User cannot login into Maximo using newly created User profile after Name change

    Posted Wed February 16, 2022 11:00 AM
    Once the App Username was updated in OKTA to point to the New Username, then the User was able to login into Maximo with the new name. Thank you Steven for your help again.

    ------------------------------
    Vandna Patel
    ------------------------------