webMethods

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  • 1.  IS won't start correctly after fix installation

    Posted 13 days ago

    WebMethods Integration Server 10.3 Fix #31 (Development environment)



    Hi there! This is my first post on IBM community after the webMethods > IBM community migration. So, I'm sorry if I'm not posting on the right page.

    Please advise if I'm wrong and where I should post this type of topic.

    Detailed explanation of the problem:

    We're trying to install the fix #31 for our I.S 10.3. We're currently on Fix #19.
    However, after using UpdateManagerCMD.sh to install the fix #31, our IS is displaying some exceptions when starting. 
    Also, we can't navigate the IS Admin page, it's only displaying the "Server > Statistics" page and we can't see the menus:

    Please, do you know if need to do any other steps after this fix installation?

    When re-opening the UpdateManagerCMD.sh and checking the available fixes, we have the following list:

    ---------- --------
    1)     [ ] All fixes
    2)     [ ]   Adapter Runtime
    3)     [I]     Adapter Runtime 10.3 Fix 11 (Installed)
    4)     [ ]     Adapter Runtime 10.3 Fix 15
    5)     [ ]   Adapters
    6)     [I]     IBM webMethods Adapter 10.1 for SAP Fix 14 (Installed)
    7)     [I]     Adapter 10.3 For JDBC 10.3 Fix 20 (Installed)
    8)     [ ]   Common Library
    9)     [I]     CAF Runtime Libraries 10.3 Fix12 (Installed)
    10)    [I]     Universal Messaging Common Libraries 10.3 Fix 16 (Installed)
    11)    [ ]     Universal Messaging Common Libraries 10.3 Fix 23
    12)    [I]     Shared Components 10.3 Audit Fix 5 (Installed)
    13)    [I]     Shared Components 10.3 Cluster Fix 1 (Installed)
    14)    [I]     Shared Components 10.3 Core Fix 1 (Installed)
    15)    [I]     SCG_10.3_DBO_Fix3 (Installed)
    16)    [I]     Shared Components 10.3 JDBC Pool Fix 3 (Installed)
    17)    [I]     MWS_10.3_Fix14 (Installed)
    18)    [ ]     MWS_10.3_Fix20
    19)    [I]     ABE_CL_10.3_Fix3 (Installed)
    20)    [I]     Shared Components 10.1 Glue Fix 2 (Installed)
    21)    [I]     Shared Libraries 10.3 ApacheCommons Fix 1 (Installed)
    22)    [I]     Shared Libraries 10.3 Log4j Fix 1 (Installed)
    23)    [I]     Shared Libraries 10.3 Swagger Fix 1 (Installed)
    24)    [I]     Shared Libraries 10.3 XMLSecurity Fix 3 (Installed)
    25)    [I]     WGL commonlib 10.3 Fix 3 (Installed)
    26)    [I]     WGL 10.3 OSGI Glue Fix 3 (Installed)
    27)    [I]     TPS_10.3_Tanuki_Fix1 (LNXAMD64) (Installed)
    28)    [I]     Shared Libraries 10.3 Glassfish Fix 1 (Installed)
    29)    [I]     Shared Libraries 10.3 Parsers Fix 1 (Installed)
    30)    [I]     Shared Libraries 10.3 WebService Fix 3 (Installed)
    31)    [ ]   Database Configuration
    32)    [I]     DC_10.3_DCC_Fix9 (Installed)
    33)    [I]     DC_10.3_DBS_Fix11 (Installed)
    34)    [ ]     DC_10.3_DBS_Fix19
    35)    [I]     DC_10.3_EmbeddedDBS_Fix11 (Installed)
    36)    [ ]     DC_10.3_EmbeddedDBS_Fix19
    37)    [ ]   Database Driver Bundles
    38)    [I]     Shared Bundles DataDirect 10.3 Fix 4 (Installed)
    39)    [ ]   Database Driver Libraries
    40)    [I]     Shared Libraries DataDirect 10.3 Fix 4 (Installed)
    41)    [ ]   Infrastructure
    42)    [ ]     Installer Server Library
    43)    [I]     Java Package 1.8 Fix 126 (LNXAMD64) (Installed)
    44)    [ ]     Java Package 1.8 Fix 138 (LNXAMD64)
    45)    [ ]     Libraries
    46)    [I]       CentraSite Libraries 10.3 Fix 18 (Installed)
    47)    [ ]       CentraSite Libraries 10.3 Fix 25
    48)    [I]       Digital Event Services Libraries 10.3 Fix 1 (Installed)
    49)    [I]       Optimize optimizeSharedLib 10.3.0 Fix 14 (Installed)
    50)    [ ]       Optimize optimizeSharedLib 10.3.0 Fix 19
    51)    [I]       Broker Libraries 9.6 Fix 14 (Installed)
    52)    [ ]       Broker Libraries 9.6 Fix 16
    53)    [ ]       Shared Libraries Light Weight Queue 10.3 Fix 1
    54)    [I]       Terracotta Libraries 4.3.6 Fix 10 (Upgrades to 4.3.8) (Installed)
    55)    [ ]       Terracotta Libraries 4.3.6 Fix 37 (Upgrades to 4.3.10)
    56)    [I]       Shared Installer Libraries APIs 10.3.0 FIX 1 (Installed)
    57)    [I]       Installer Libraries Scripts 10.3.0 FIX 2 (LNXAMD64,LNXS390X) (Installed)
    58)    [ ]       Digital Event Persistence Libraries
    59)    [ ]         Digital Event Persistence Libraries 10.3 Fix 3
    60)    [ ]       Terracotta Libraries
    61)    [ ]         Terracotta DB
    62)    [I]           Shared Libraries 10.3.0 Fix 3 (Installed)
    63)    [I]           Ehcache Client Libraries 10.3.0 Fix 3 (Installed)
    64)    [I]           TCStore Client Libraries 10.3.0 Fix 3 (Installed)
    65)    [I]           Transaction APIs 10.3.0 Fix 3 (Installed)
    66)    [ ]     Platform Manager
    67)    [I]       Platform Manager Shared 10.3.0 FIX 11 (Installed)
    68)    [ ]       Platform Manager Shared 10.3.0 FIX 15
    69)    [I]       Platform Manager 10.3.0 FIX 11 (Installed)
    70)    [ ]       Platform Manager 10.3.0 FIX 15
    71)    [ ]     Platform Manager Plug-ins
    72)    [I]       MONITOR Platform Manager Plug-in 10.3.0 FIX 1 (Installed)
    73)    [I]       Universal Messaging 10.3 Fix 9 (Installed)
    74)    [ ]       Universal Messaging 10.3 Fix 13
    75)    [ ]       Integration Server
    76)    [ ]         Task Engine and Task Client Support 10.3
    77)    [ ]           webMethods Task Engine Platform Manager Plug-in 10.3 Fix 1
    78)    [ ]       My webMethods Server
    79)    [ ]         Server 10.3
    80)    [I]           Fix 1 (Installed)
    81)    [ ]           Fix 2
    82)    [ ]     Shared Platform
    83)    [I]       Security Infrastructure 10.3 Fix 8 (Installed)
    84)    [I]       Platform Diagnostic 10.3 Fix 1 (Installed)
    85)    [ ]       Platform Diagnostic 10.3 Fix 5
    86)    [I]       Platform Migration 10.3.0 Fix 0007 (Installed)
    87)    [ ]       Platform Migration 10.3.0 Fix 0008
    88)    [I]       Platform 10.3.0 Fix 0013 (Installed)
    89)    [ ]       Platform Updater 10.3 Fix 3
    90)    [ ]       Bundles
    91)    [I]         Broker Bundles 9.6 Fix 16 (Installed)
    92)    [I]         Elasticsearch Bundles 5.6.4 10.3 Fix 2 (Installed)
    93)    [I]         Common Monitoring Provider Bundle 10.3.0 Fix 1 (Installed)
    94)    [I]         Common Landscape Asset Registry 10.3 Fix 10 (Installed)
    95)    [ ]         Common Landscape Asset Registry 10.3 Fix 11
    96)    [ ]         Installer Bundles Introspect 10.3.0 FIX 1
    97)    [I]         webMethods Installer Shared Tools InstallationProvisioning 10.3.0 FIX 2 (Installed)
    98)    [ ]         webMethods Installer Shared Tools InstallationProvisioning 10.3.0 FIX 3
    99)    [I]         Terracotta Bundles 4.3.6 Fix 15 (Upgrades to 4.3.9) (Installed)
    100)   [ ]         Terracotta Bundles 4.3.6 Fix 37 (Upgrades to 4.3.10)
    101)   [ ]         Digital Event Persistence
    102)   [ ]           Digital Event Persistence for Cloudera 5.3.0 Support Bundles 10.3 Fix 1
    103)   [ ]           Digital Event Persistence for Elasticsearch 2.3.2 Support Bundles 10.3 Fix 2
    104)   [ ]         Digital Event Services
    105)   [I]           Digital Event Services Runtime Bundles 10.3 Fix 1 (Installed)
    106)   [I]           Digital Event Services Shared Bundles 10.3 Fix 1 (Installed)
    107)   [ ]         Event Routing
    108)   [I]           Event Routing Runtime Bundles 10.3 Fix 1 (Installed)
    109)   [ ]         Terracotta
    110)   [ ]           Terracotta DB Bundles
    111)   [I]             Ehcache Bundles 10.3.0 Fix 3 (Installed)
    112)   [I]             Shared Bundles 10.3.0 Fix 3 (Installed)
    113)   [I]             TCStore Bundles 10.3.0 Fix 3 (Installed)
    114)   [ ]       Web Services Stack
    115)   [I]         Web Services Stack Core 10.3.0 Fix 14 (Installed)
    116)   [I]         Web Services Stack OSGi 10.3.0 Fix 8 (Installed)
    117)   [ ]         Web Services Stack OSGi 10.3.0 Fix 14
    118)   [ ]     Shared User Interfaces
    119)   [I]       Optimize optimizeSharedUI 10.3.0 Fix 14 (Installed)
    120)   [ ]       Optimize optimizeSharedUI 10.3.0 Fix 19
    121)   [ ]   Integration Server
    122)   [I]     DEP_10.3_Fix4 (Installed)
    123)   [ ]     DEP_10.3_Fix13
    124)   [ ]     Deployment Support for Universal Messaging 10.3 Fix 1
    125)   [I]     TaskEngineRuntime_10.3.0_Fix3 (Installed)
    126)   [ ]     Task Engine Package 10.3 Fix 4
    127)   [I]     Optimize integrationServer 10.3.0 Fix 2 (Installed)
    128)   [ ]     Optimize integrationServer 10.3.0 Fix 7
    129)   [I]     WmDesigner 10.3 Fix4 (Installed)
    130)   [ ]     WmDesigner 10.3 Fix7
    131)   [I]     Integration Server Core 10.3 Fix 31 (Installed)
    132)   [I]     Flat File 10.3 Fix3 (Installed)
    133)   [ ]     Flat File 10.3 Fix4
    134)   [I]     Integration Server SPM 10.3 Fix 6 (Installed)
    135)   [ ]     Integration Server SPM 10.3 Fix 10
    136)   [I]     Integration Server Tanuki 10.3 Fix 1 (LNXAMD64) (Installed)
    137)   [I]     Integration Server WmCloud 10.3 Fix 3 (Installed)
    138)   [ ]     Integration Server WmCloud 10.3 Fix 4
    139)   [I]     Integration Server Migration 10.3 Fix2 (Installed)
    140)   [ ]   My webMethods Server
    141)   [I]     My webMethods Server Tanuki 10.3 Fix1 (LNXAMD64) (Installed)
    142)   [I]     My webMethods Server 10.3 Fix 20 (Installed)
    143)   [ ]   My webMethods User Interfaces
    144)   [I]     Broker UI 9.6 Fix 9 (Installed)
    145)   [ ]     Broker UI 9.6 Fix 10
    146)   [I]     Optimize centralConfiguratorUI 10.3.0 Fix 14 (Installed)
    147)   [ ]     Optimize centralConfiguratorUI 10.3.0 Fix 19
    148)   [ ]   Platform
    149)   [I]     SUM API 10.3.0 FIX 12 (Installed)
    150)   [ ]     SUM API 10.3.0 FIX 15
    151)   [ ]   Shared Bundles
    152)   [I]     Universal Messaging Shared Bundles 10.3 Fix 23 (Installed)
    153)   [I]     Shared Bundles ApacheCommons 10.3 Fix 3 (Installed)
    154)   [I]     Shared Bundles Commons 10.3 Fix 2 (Installed)
    155)   [ ]     Shared Bundles Glassfish 10.3 Fix 3
    156)   [I]     Shared Bundles 10.3 XMLTools Fix 3 (Installed)
    157)   [ ]   Shared Libraries
    158)   [I]     Shared Libraries Ant 10.3 Fix 1 (Installed)
    159)   [ ]   Terracotta
    160)   [I]     Terracotta 4.3.6 Fix 10 (Upgrades to 4.3.8) (Installed)
    161)   [ ]     Terracotta 4.3.6 Fix 37 (Upgrades to 4.3.10)
    162)   [ ]   Third-Party Libraries
    163)   [ ]     Shared Libraries Ant 10.3 Fix 2
    164)   [ ]     Shared Libraries ApacheCommons 10.3 Fix 4
    165)   [I]     Shared Libraries DataModelling 10.3 Fix 2 (Installed)
    166)   [ ]     Shared Libraries Glassfish 10.3 Fix 2
    167)   [I]     Shared Libraries Misc 10.3 Fix 3 (Installed)
    168)   [ ]     Shared Libraries Parsers 10.3 Fix 3
    169)   [ ]   Universal Messaging
    170)   [I]     Universal Messaging Java Client 10.3 Fix 16 (Installed)
    171)   [ ]     Universal Messaging Java Client 10.3 Fix 23
    172)   [I]     Universal Messaging JavaScript Client 10.3 Fix 15 (Installed)
    173)   [ ]     Universal Messaging JavaScript Client 10.3 Fix 20
    174)   [I]     Universal Messaging C++ Client 10.3 Fix 15 (LNXAMD64) (Installed)
    175)   [ ]     Universal Messaging C++ Client 10.3 Fix 23 (LNXAMD64)
    176)   [I]     Universal Messaging Enterprise Manager 10.3 Fix 16 (Installed)
    177)   [ ]     Universal Messaging Enterprise Manager 10.3 Fix 22
    178)   [I]     Universal Messaging Realm Server 10.3 Fix 23 (Installed)
    179)   [I]     Universal Messaging Template Applications 10.3 Fix 16 (LNXAMD64) (Installed)
    180)   [ ]     Universal Messaging Template Applications 10.3 Fix 23 (LNXAMD64)
    181)   [ ]   webMethods Metering
    182)   [I]     Metering Agent 10.3 Fix 12 (Installed)
    183)   [ ]     Metering Agent 10.3 Fix 14
    184)   [ ]   webMethods Monitor
    185)   [I]     Monitor 10.3 Fix11 (Installed)
    186)   [ ]     Monitor 10.3 Fix17
    187)   [I]     Monitor Shared UI 10.3 Fix3 (Installed)
    188)   [ ]     Monitor Shared UI 10.3 Fix6
    189)   [I]     Monitor UI 10.3 Fix3 (Installed)
    190)   [ ]     Monitor UI 10.3 Fix6
    191)   [ ]   webMethods Process Engine
    192)   [I]     Process Engine 10.3 Fix 8 (Installed)
    193)   [ ]     Process Engine 10.3 Fix 10


    *Error messages / **full error** message screenshot / **log** file:*

    Fist exception

    2025-02-11 11:51:20 GMT-03:00 [ISS.0017.0001E] (tid=256) An error was encountered parsing SoftwareAG-IS-IData.xml: net.sf.ehcache.CacheException: com.terracottatech.frs.recovery.RecoveryException: Caught an error recovering from log at /WebM/IS01/IntegrationServer/instances/default/./cacheStore/SoftwareAG-IS-IData/$
            at net.sf.ehcache.store.restartability.EhcacheRestartability.startStore(EhcacheRestartability.java:270)
            at net.sf.ehcache.store.restartability.EhcacheRestartability.constructRestartability(EhcacheRestartability.java:217)
            at net.sf.ehcache.store.restartability.EhcacheRestartability.getRestartablePortability(EhcacheRestartability.java:118)
            at net.sf.ehcache.store.heap.RestartableHeapStore$RestartableBackingMapFactory.<init>(RestartableHeapStore.java:97)
            at net.sf.ehcache.store.heap.RestartableHeapStore.create(RestartableHeapStore.java:47)
            at net.sf.ehcache.EnterpriseFeaturesManager.createRestartableStore(EnterpriseFeaturesManager.java:256)
            at net.sf.ehcache.EnterpriseFeaturesManager.basicCreateStore(EnterpriseFeaturesManager.java:165)
            at net.sf.ehcache.EnterpriseFeaturesManager.createStore(EnterpriseFeaturesManager.java:123)
            at net.sf.ehcache.Cache.initialise(Cache.java:1223)
            at net.sf.ehcache.CacheManager.initializeEhcache(CacheManager.java:1362)
            at net.sf.ehcache.CacheManager.addCacheNoCheck(CacheManager.java:1428)
            at net.sf.ehcache.CacheManager.addConfiguredCaches(CacheManager.java:824)
            at net.sf.ehcache.CacheManager.doInit(CacheManager.java:502)
            at net.sf.ehcache.CacheManager.init(CacheManager.java:398)
            at net.sf.ehcache.CacheManager.<init>(CacheManager.java:269)
            at net.sf.ehcache.CacheManager.newInstance(CacheManager.java:1108)
            at net.sf.ehcache.CacheManager.newInstance(CacheManager.java:1084)
            at com.wm.app.b2b.server.cache.config.CacheManagerConfig.readConfiguration(CacheManagerConfig.java:350)
            at com.wm.app.b2b.server.cache.config.CacheManagerConfig.readConfiguration(CacheManagerConfig.java:404)
            at com.wm.app.b2b.server.cache.config.CacheManagerReader.call(CacheManagerReader.java:40)
            at com.wm.app.b2b.server.cache.config.CacheManagerReader.call(CacheManagerReader.java:20)
            at java.util.concurrent.FutureTask.run(FutureTask.java:266)
            at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
            at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
            at java.lang.Thread.run(Thread.java:748)
    Caused by: com.terracottatech.frs.recovery.RecoveryException: Caught an error recovering from log at /WebM/IS01/IntegrationServer/instances/default/./cacheStore/SoftwareAG-IS-IData/persistence/metadata
            at com.terracottatech.frs.recovery.RecoveryManagerImpl$ReplayFilter.checkError(RecoveryManagerImpl.java:267)
            at com.terracottatech.frs.recovery.RecoveryManagerImpl.recover(RecoveryManagerImpl.java:103)
            at com.terracottatech.frs.RestartStoreImpl.startup(RestartStoreImpl.java:117)
            at net.sf.ehcache.store.restartability.EhcacheRestartability.startStore(EhcacheRestartability.java:268)
            ... 24 more
    Caused by: java.lang.AssertionError
            at com.terracottatech.frs.object.RestartableMap$MapObjectManagerStripe.replayPut(RestartableMap.java:438)
            at com.terracottatech.frs.object.AbstractObjectManager.replayPut(AbstractObjectManager.java:41)
            at com.terracottatech.frs.PutAction.replay(PutAction.java:138)
            at com.terracottatech.frs.recovery.RecoveryManagerImpl$ReplayElement.replay(RecoveryManagerImpl.java:322)
            at com.terracottatech.frs.recovery.RecoveryManagerImpl$ReplayFilter.lambda$null$2(RecoveryManagerImpl.java:253)
            at java.util.stream.ForEachOps$ForEachOp$OfRef.accept(ForEachOps.java:183)
            at java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:175)
            at java.util.Spliterators$ArraySpliterator.forEachRemaining(Spliterators.java:948)
            at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:482)
            at java.util.stream.ForEachOps$ForEachTask.compute(ForEachOps.java:290)
            at java.util.concurrent.CountedCompleter.exec(CountedCompleter.java:731)
            at java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:289)
            at java.util.concurrent.ForkJoinPool.helpComplete(ForkJoinPool.java:1870)
            at java.util.concurrent.ForkJoinPool.awaitJoin(ForkJoinPool.java:2045)
            at java.util.concurrent.ForkJoinTask.doInvoke(ForkJoinTask.java:404)
            at java.util.concurrent.ForkJoinTask.invoke(ForkJoinTask.java:734)
            at java.util.stream.ForEachOps$ForEachOp.evaluateParallel(ForEachOps.java:159)
            at java.util.stream.ForEachOps$ForEachOp$OfRef.evaluateParallel(ForEachOps.java:173)
            at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:233)
            at java.util.stream.ReferencePipeline.forEach(ReferencePipeline.java:485)
            at com.terracottatech.frs.recovery.RecoveryManagerImpl$ReplayFilter.lambda$replayBatch$3(RecoveryManagerImpl.java:247)
            at java.util.concurrent.ForkJoinTask$AdaptedCallable.exec(ForkJoinTask.java:1424)
            at java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:289)
            at java.util.concurrent.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1056)
            at java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1692)
            at java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:157)
    . See the Integration Server error log for the full stack trace.


    Second Exception:

    2025-02-11 11:51:26 GMT-03:00 [agent.load.tartI] Loading registry config file /WebM/IS01/IntegrationServer/instances/default/config/fabric-agent.xml
    2025-02-11 11:51:26 GMT-03:00 [agent.load.rrorI] Error processing registry config file /WebM/IS01/IntegrationServer/instances/default/config/fabric-agent.xml
    java.io.FileNotFoundException: /WebM/IS01/IntegrationServer/instances/default/config/fabric-agent.xml (No such file or directory)
            at java.io.FileInputStream.open0(Native Method)
            at java.io.FileInputStream.open(FileInputStream.java:195)
            at java.io.FileInputStream.<init>(FileInputStream.java:138)
            at java.io.FileInputStream.<init>(FileInputStream.java:93)
            at sun.net.www.protocol.file.FileURLConnection.connect(FileURLConnection.java:90)
            at sun.net.www.protocol.file.FileURLConnection.getInputStream(FileURLConnection.java:188)
            at org.apache.xerces.impl.XMLEntityManager.setupCurrentEntity(Unknown Source)
            at org.apache.xerces.impl.XMLVersionDetector.determineDocVersion(Unknown Source)
            at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
            at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
            at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
            at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
            at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
            at javax.xml.parsers.DocumentBuilder.parse(DocumentBuilder.java:177)
            at com.webmethods.fabric.agent.FabricAgentLoader.load(FabricAgentLoader.java:96)
            at com.webmethods.fabric.agent.FabricAgent.load(FabricAgent.java:64)
            at com.wm.app.b2b.server.FabricAgentManager.init(FabricAgentManager.java:45)
            at com.wm.app.b2b.server.Server.run(Server.java:707)
    2025-02-11 11:51:26 GMT-03:00 [ISS.0025.0054E] (tid=74) Fabric Agent initialization failed.

    #### *Question related to a **free trial**, or to a **production (customer)** instance?*
    Production (customer) instance on DEV environment



    ------------------------------
    Renan Kaic Lopes
    ------------------------------


  • 2.  RE: IS won't start correctly after fix installation

    Posted 5 days ago

     install the fix #31 for our I.S 10.3. We're currently on Fix #19.

    The difference in fix level is very high. The most likely scenario is you are skipping some(or all) of the after install steps. You need to read the readme file of the fix (it pops up before starting the installation which you probably skipped), and read it through to the version you are installing the fix from (fix level #19) and apply them accordingly.  There probably are some steps involving other products such as DBComponentConfigurator or MWS/UM/Terracotta etc.

    By the look of it, you (your company) have extended maintenance agreement (unless you are installing fixes from an image which also needs to be created by an account having an extended maintenance). You can create a ticket and ask help from support.

    When the fixes have accumulated, it is easy to miss some of those steps if not all. You can try uninstalling the fixes and try applying them again, but I doubt it will resolve your issue without applying after install requirements. 



    ------------------------------
    engin sarlak
    ------------------------------



  • 3.  RE: IS won't start correctly after fix installation

    Posted 4 days ago

    Hi @Renan Kaic Lopes, as already mentioned the only good option in your case to get help is the regular support process. 

    In each of the readme-files of fixed in between the starting point and the endpoint of your major upgrade there might be manual actions required. 
    The use of the DB configurator tool in order to upgrade the IS DB schema is the most common case, but there might also be other settings to be adjusted that for safety reasons, or because your already customized the same your own, the upgrade process itself would not touch.  Those you need to understand and execute. 
    Those fixed themselves finally might pull other dependencies (and see also readme!!) that can cause effects when doing such a major version jump. 


    e.g.

    160)   [I]     Terracotta 4.3.6 Fix 10 (Upgrades to 4.3.8) (Installed)
    161)   [ ]     Terracotta 4.3.6 Fix 37 (Upgrades to 4.3.10)



    As you already noticed there are also many more fixes out for the related components like TSA (Terracotta), UM (Universal Messaging) etc.  Those should also be installed in order to assure they work well together with the upgraded IS. 

    Self explaining 10.3 is an very old version, you should consider upgrade to recent versions like 11.1 

    For more details see also:  https://community.ibm.com/community/user/integration/blogs/marianne-fuller/2024/11/20/webmethods-product-offering-details 



    ------------------------------
    Holm Steinland
    webmethods - New Product Introduction
    IBM
    Böblingen
    ------------------------------