Hi @Renan Kaic Lopes, as already mentioned the only good option in your case to get help is the regular support process.
In each of the readme-files of fixed in between the starting point and the endpoint of your major upgrade there might be manual actions required.
The use of the DB configurator tool in order to upgrade the IS DB schema is the most common case, but there might also be other settings to be adjusted that for safety reasons, or because your already customized the same your own, the upgrade process itself would not touch. Those you need to understand and execute.
Those fixed themselves finally might pull other dependencies (and see also readme!!) that can cause effects when doing such a major version jump.
e.g.
160) [I] Terracotta 4.3.6 Fix 10 (Upgrades to 4.3.8) (Installed)
161) [ ] Terracotta 4.3.6 Fix 37 (Upgrades to 4.3.10)
As you already noticed there are also many more fixes out for the related components like TSA (Terracotta), UM (Universal Messaging) etc. Those should also be installed in order to assure they work well together with the upgraded IS.
Self explaining 10.3 is an very old version, you should consider upgrade to recent versions like 11.1
For more details see also: https://community.ibm.com/community/user/integration/blogs/marianne-fuller/2024/11/20/webmethods-product-offering-details
------------------------------
Holm Steinland
webmethods - New Product Introduction
IBM
Böblingen
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Original Message:
Sent: Tue February 11, 2025 12:03 PM
From: Renan Kaic Lopes
Subject: IS won't start correctly after fix installation
WebMethods Integration Server 10.3 Fix #31 (Development environment)
Hi there! This is my first post on IBM community after the webMethods > IBM community migration. So, I'm sorry if I'm not posting on the right page.
Please advise if I'm wrong and where I should post this type of topic.
Detailed explanation of the problem:
We're trying to install the fix #31 for our I.S 10.3. We're currently on Fix #19.
However, after using UpdateManagerCMD.sh to install the fix #31, our IS is displaying some exceptions when starting.
Also, we can't navigate the IS Admin page, it's only displaying the "Server > Statistics" page and we can't see the menus:

Please, do you know if need to do any other steps after this fix installation?
When re-opening the UpdateManagerCMD.sh and checking the available fixes, we have the following list:
---------- --------1) [ ] All fixes2) [ ] Adapter Runtime3) [I] Adapter Runtime 10.3 Fix 11 (Installed)4) [ ] Adapter Runtime 10.3 Fix 155) [ ] Adapters6) [I] IBM webMethods Adapter 10.1 for SAP Fix 14 (Installed)7) [I] Adapter 10.3 For JDBC 10.3 Fix 20 (Installed)8) [ ] Common Library9) [I] CAF Runtime Libraries 10.3 Fix12 (Installed)10) [I] Universal Messaging Common Libraries 10.3 Fix 16 (Installed)11) [ ] Universal Messaging Common Libraries 10.3 Fix 2312) [I] Shared Components 10.3 Audit Fix 5 (Installed)13) [I] Shared Components 10.3 Cluster Fix 1 (Installed)14) [I] Shared Components 10.3 Core Fix 1 (Installed)15) [I] SCG_10.3_DBO_Fix3 (Installed)16) [I] Shared Components 10.3 JDBC Pool Fix 3 (Installed)17) [I] MWS_10.3_Fix14 (Installed)18) [ ] MWS_10.3_Fix2019) [I] ABE_CL_10.3_Fix3 (Installed)20) [I] Shared Components 10.1 Glue Fix 2 (Installed)21) [I] Shared Libraries 10.3 ApacheCommons Fix 1 (Installed)22) [I] Shared Libraries 10.3 Log4j Fix 1 (Installed)23) [I] Shared Libraries 10.3 Swagger Fix 1 (Installed)24) [I] Shared Libraries 10.3 XMLSecurity Fix 3 (Installed)25) [I] WGL commonlib 10.3 Fix 3 (Installed)26) [I] WGL 10.3 OSGI Glue Fix 3 (Installed)27) [I] TPS_10.3_Tanuki_Fix1 (LNXAMD64) (Installed)28) [I] Shared Libraries 10.3 Glassfish Fix 1 (Installed)29) [I] Shared Libraries 10.3 Parsers Fix 1 (Installed)30) [I] Shared Libraries 10.3 WebService Fix 3 (Installed)31) [ ] Database Configuration32) [I] DC_10.3_DCC_Fix9 (Installed)33) [I] DC_10.3_DBS_Fix11 (Installed)34) [ ] DC_10.3_DBS_Fix1935) [I] DC_10.3_EmbeddedDBS_Fix11 (Installed)36) [ ] DC_10.3_EmbeddedDBS_Fix1937) [ ] Database Driver Bundles38) [I] Shared Bundles DataDirect 10.3 Fix 4 (Installed)39) [ ] Database Driver Libraries40) [I] Shared Libraries DataDirect 10.3 Fix 4 (Installed)41) [ ] Infrastructure42) [ ] Installer Server Library43) [I] Java Package 1.8 Fix 126 (LNXAMD64) (Installed)44) [ ] Java Package 1.8 Fix 138 (LNXAMD64)45) [ ] Libraries46) [I] CentraSite Libraries 10.3 Fix 18 (Installed)47) [ ] CentraSite Libraries 10.3 Fix 2548) [I] Digital Event Services Libraries 10.3 Fix 1 (Installed)49) [I] Optimize optimizeSharedLib 10.3.0 Fix 14 (Installed)50) [ ] Optimize optimizeSharedLib 10.3.0 Fix 1951) [I] Broker Libraries 9.6 Fix 14 (Installed)52) [ ] Broker Libraries 9.6 Fix 1653) [ ] Shared Libraries Light Weight Queue 10.3 Fix 154) [I] Terracotta Libraries 4.3.6 Fix 10 (Upgrades to 4.3.8) (Installed)55) [ ] Terracotta Libraries 4.3.6 Fix 37 (Upgrades to 4.3.10)56) [I] Shared Installer Libraries APIs 10.3.0 FIX 1 (Installed)57) [I] Installer Libraries Scripts 10.3.0 FIX 2 (LNXAMD64,LNXS390X) (Installed)58) [ ] Digital Event Persistence Libraries59) [ ] Digital Event Persistence Libraries 10.3 Fix 360) [ ] Terracotta Libraries61) [ ] Terracotta DB62) [I] Shared Libraries 10.3.0 Fix 3 (Installed)63) [I] Ehcache Client Libraries 10.3.0 Fix 3 (Installed)64) [I] TCStore Client Libraries 10.3.0 Fix 3 (Installed)65) [I] Transaction APIs 10.3.0 Fix 3 (Installed)66) [ ] Platform Manager67) [I] Platform Manager Shared 10.3.0 FIX 11 (Installed)68) [ ] Platform Manager Shared 10.3.0 FIX 1569) [I] Platform Manager 10.3.0 FIX 11 (Installed)70) [ ] Platform Manager 10.3.0 FIX 1571) [ ] Platform Manager Plug-ins72) [I] MONITOR Platform Manager Plug-in 10.3.0 FIX 1 (Installed)73) [I] Universal Messaging 10.3 Fix 9 (Installed)74) [ ] Universal Messaging 10.3 Fix 1375) [ ] Integration Server76) [ ] Task Engine and Task Client Support 10.377) [ ] webMethods Task Engine Platform Manager Plug-in 10.3 Fix 178) [ ] My webMethods Server79) [ ] Server 10.380) [I] Fix 1 (Installed)81) [ ] Fix 282) [ ] Shared Platform83) [I] Security Infrastructure 10.3 Fix 8 (Installed)84) [I] Platform Diagnostic 10.3 Fix 1 (Installed)85) [ ] Platform Diagnostic 10.3 Fix 586) [I] Platform Migration 10.3.0 Fix 0007 (Installed)87) [ ] Platform Migration 10.3.0 Fix 000888) [I] Platform 10.3.0 Fix 0013 (Installed)89) [ ] Platform Updater 10.3 Fix 390) [ ] Bundles91) [I] Broker Bundles 9.6 Fix 16 (Installed)92) [I] Elasticsearch Bundles 5.6.4 10.3 Fix 2 (Installed)93) [I] Common Monitoring Provider Bundle 10.3.0 Fix 1 (Installed)94) [I] Common Landscape Asset Registry 10.3 Fix 10 (Installed)95) [ ] Common Landscape Asset Registry 10.3 Fix 1196) [ ] Installer Bundles Introspect 10.3.0 FIX 197) [I] webMethods Installer Shared Tools InstallationProvisioning 10.3.0 FIX 2 (Installed)98) [ ] webMethods Installer Shared Tools InstallationProvisioning 10.3.0 FIX 399) [I] Terracotta Bundles 4.3.6 Fix 15 (Upgrades to 4.3.9) (Installed)100) [ ] Terracotta Bundles 4.3.6 Fix 37 (Upgrades to 4.3.10)101) [ ] Digital Event Persistence102) [ ] Digital Event Persistence for Cloudera 5.3.0 Support Bundles 10.3 Fix 1103) [ ] Digital Event Persistence for Elasticsearch 2.3.2 Support Bundles 10.3 Fix 2104) [ ] Digital Event Services105) [I] Digital Event Services Runtime Bundles 10.3 Fix 1 (Installed)106) [I] Digital Event Services Shared Bundles 10.3 Fix 1 (Installed)107) [ ] Event Routing108) [I] Event Routing Runtime Bundles 10.3 Fix 1 (Installed)109) [ ] Terracotta110) [ ] Terracotta DB Bundles111) [I] Ehcache Bundles 10.3.0 Fix 3 (Installed)112) [I] Shared Bundles 10.3.0 Fix 3 (Installed)113) [I] TCStore Bundles 10.3.0 Fix 3 (Installed)114) [ ] Web Services Stack115) [I] Web Services Stack Core 10.3.0 Fix 14 (Installed)116) [I] Web Services Stack OSGi 10.3.0 Fix 8 (Installed)117) [ ] Web Services Stack OSGi 10.3.0 Fix 14118) [ ] Shared User Interfaces119) [I] Optimize optimizeSharedUI 10.3.0 Fix 14 (Installed)120) [ ] Optimize optimizeSharedUI 10.3.0 Fix 19121) [ ] Integration Server122) [I] DEP_10.3_Fix4 (Installed)123) [ ] DEP_10.3_Fix13124) [ ] Deployment Support for Universal Messaging 10.3 Fix 1125) [I] TaskEngineRuntime_10.3.0_Fix3 (Installed)126) [ ] Task Engine Package 10.3 Fix 4127) [I] Optimize integrationServer 10.3.0 Fix 2 (Installed)128) [ ] Optimize integrationServer 10.3.0 Fix 7129) [I] WmDesigner 10.3 Fix4 (Installed)130) [ ] WmDesigner 10.3 Fix7131) [I] Integration Server Core 10.3 Fix 31 (Installed)132) [I] Flat File 10.3 Fix3 (Installed)133) [ ] Flat File 10.3 Fix4134) [I] Integration Server SPM 10.3 Fix 6 (Installed)135) [ ] Integration Server SPM 10.3 Fix 10136) [I] Integration Server Tanuki 10.3 Fix 1 (LNXAMD64) (Installed)137) [I] Integration Server WmCloud 10.3 Fix 3 (Installed)138) [ ] Integration Server WmCloud 10.3 Fix 4139) [I] Integration Server Migration 10.3 Fix2 (Installed)140) [ ] My webMethods Server141) [I] My webMethods Server Tanuki 10.3 Fix1 (LNXAMD64) (Installed)142) [I] My webMethods Server 10.3 Fix 20 (Installed)143) [ ] My webMethods User Interfaces144) [I] Broker UI 9.6 Fix 9 (Installed)145) [ ] Broker UI 9.6 Fix 10146) [I] Optimize centralConfiguratorUI 10.3.0 Fix 14 (Installed)147) [ ] Optimize centralConfiguratorUI 10.3.0 Fix 19148) [ ] Platform149) [I] SUM API 10.3.0 FIX 12 (Installed)150) [ ] SUM API 10.3.0 FIX 15151) [ ] Shared Bundles152) [I] Universal Messaging Shared Bundles 10.3 Fix 23 (Installed)153) [I] Shared Bundles ApacheCommons 10.3 Fix 3 (Installed)154) [I] Shared Bundles Commons 10.3 Fix 2 (Installed)155) [ ] Shared Bundles Glassfish 10.3 Fix 3156) [I] Shared Bundles 10.3 XMLTools Fix 3 (Installed)157) [ ] Shared Libraries158) [I] Shared Libraries Ant 10.3 Fix 1 (Installed)159) [ ] Terracotta160) [I] Terracotta 4.3.6 Fix 10 (Upgrades to 4.3.8) (Installed)161) [ ] Terracotta 4.3.6 Fix 37 (Upgrades to 4.3.10)162) [ ] Third-Party Libraries163) [ ] Shared Libraries Ant 10.3 Fix 2164) [ ] Shared Libraries ApacheCommons 10.3 Fix 4165) [I] Shared Libraries DataModelling 10.3 Fix 2 (Installed)166) [ ] Shared Libraries Glassfish 10.3 Fix 2167) [I] Shared Libraries Misc 10.3 Fix 3 (Installed)168) [ ] Shared Libraries Parsers 10.3 Fix 3169) [ ] Universal Messaging170) [I] Universal Messaging Java Client 10.3 Fix 16 (Installed)171) [ ] Universal Messaging Java Client 10.3 Fix 23172) [I] Universal Messaging JavaScript Client 10.3 Fix 15 (Installed)173) [ ] Universal Messaging JavaScript Client 10.3 Fix 20174) [I] Universal Messaging C++ Client 10.3 Fix 15 (LNXAMD64) (Installed)175) [ ] Universal Messaging C++ Client 10.3 Fix 23 (LNXAMD64)176) [I] Universal Messaging Enterprise Manager 10.3 Fix 16 (Installed)177) [ ] Universal Messaging Enterprise Manager 10.3 Fix 22178) [I] Universal Messaging Realm Server 10.3 Fix 23 (Installed)179) [I] Universal Messaging Template Applications 10.3 Fix 16 (LNXAMD64) (Installed)180) [ ] Universal Messaging Template Applications 10.3 Fix 23 (LNXAMD64)181) [ ] webMethods Metering182) [I] Metering Agent 10.3 Fix 12 (Installed)183) [ ] Metering Agent 10.3 Fix 14184) [ ] webMethods Monitor185) [I] Monitor 10.3 Fix11 (Installed)186) [ ] Monitor 10.3 Fix17187) [I] Monitor Shared UI 10.3 Fix3 (Installed)188) [ ] Monitor Shared UI 10.3 Fix6189) [I] Monitor UI 10.3 Fix3 (Installed)190) [ ] Monitor UI 10.3 Fix6191) [ ] webMethods Process Engine192) [I] Process Engine 10.3 Fix 8 (Installed)193) [ ] Process Engine 10.3 Fix 10
*Error messages / **full error** message screenshot / **log** file:*
Fist exception
2025-02-11 11:51:20 GMT-03:00 [ISS.0017.0001E] (tid=256) An error was encountered parsing SoftwareAG-IS-IData.xml: net.sf.ehcache.CacheException: com.terracottatech.frs.recovery.RecoveryException: Caught an error recovering from log at /WebM/IS01/IntegrationServer/instances/default/./cacheStore/SoftwareAG-IS-IData/$ at net.sf.ehcache.store.restartability.EhcacheRestartability.startStore(EhcacheRestartability.java:270) at net.sf.ehcache.store.restartability.EhcacheRestartability.constructRestartability(EhcacheRestartability.java:217) at net.sf.ehcache.store.restartability.EhcacheRestartability.getRestartablePortability(EhcacheRestartability.java:118) at net.sf.ehcache.store.heap.RestartableHeapStore$RestartableBackingMapFactory.<init>(RestartableHeapStore.java:97) at net.sf.ehcache.store.heap.RestartableHeapStore.create(RestartableHeapStore.java:47) at net.sf.ehcache.EnterpriseFeaturesManager.createRestartableStore(EnterpriseFeaturesManager.java:256) at net.sf.ehcache.EnterpriseFeaturesManager.basicCreateStore(EnterpriseFeaturesManager.java:165) at net.sf.ehcache.EnterpriseFeaturesManager.createStore(EnterpriseFeaturesManager.java:123) at net.sf.ehcache.Cache.initialise(Cache.java:1223) at net.sf.ehcache.CacheManager.initializeEhcache(CacheManager.java:1362) at net.sf.ehcache.CacheManager.addCacheNoCheck(CacheManager.java:1428) at net.sf.ehcache.CacheManager.addConfiguredCaches(CacheManager.java:824) at net.sf.ehcache.CacheManager.doInit(CacheManager.java:502) at net.sf.ehcache.CacheManager.init(CacheManager.java:398) at net.sf.ehcache.CacheManager.<init>(CacheManager.java:269) at net.sf.ehcache.CacheManager.newInstance(CacheManager.java:1108) at net.sf.ehcache.CacheManager.newInstance(CacheManager.java:1084) at com.wm.app.b2b.server.cache.config.CacheManagerConfig.readConfiguration(CacheManagerConfig.java:350) at com.wm.app.b2b.server.cache.config.CacheManagerConfig.readConfiguration(CacheManagerConfig.java:404) at com.wm.app.b2b.server.cache.config.CacheManagerReader.call(CacheManagerReader.java:40) at com.wm.app.b2b.server.cache.config.CacheManagerReader.call(CacheManagerReader.java:20) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748)Caused by: com.terracottatech.frs.recovery.RecoveryException: Caught an error recovering from log at /WebM/IS01/IntegrationServer/instances/default/./cacheStore/SoftwareAG-IS-IData/persistence/metadata at com.terracottatech.frs.recovery.RecoveryManagerImpl$ReplayFilter.checkError(RecoveryManagerImpl.java:267) at com.terracottatech.frs.recovery.RecoveryManagerImpl.recover(RecoveryManagerImpl.java:103) at com.terracottatech.frs.RestartStoreImpl.startup(RestartStoreImpl.java:117) at net.sf.ehcache.store.restartability.EhcacheRestartability.startStore(EhcacheRestartability.java:268) ... 24 moreCaused by: java.lang.AssertionError at com.terracottatech.frs.object.RestartableMap$MapObjectManagerStripe.replayPut(RestartableMap.java:438) at com.terracottatech.frs.object.AbstractObjectManager.replayPut(AbstractObjectManager.java:41) at com.terracottatech.frs.PutAction.replay(PutAction.java:138) at com.terracottatech.frs.recovery.RecoveryManagerImpl$ReplayElement.replay(RecoveryManagerImpl.java:322) at com.terracottatech.frs.recovery.RecoveryManagerImpl$ReplayFilter.lambda$null$2(RecoveryManagerImpl.java:253) at java.util.stream.ForEachOps$ForEachOp$OfRef.accept(ForEachOps.java:183) at java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:175) at java.util.Spliterators$ArraySpliterator.forEachRemaining(Spliterators.java:948) at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:482) at java.util.stream.ForEachOps$ForEachTask.compute(ForEachOps.java:290) at java.util.concurrent.CountedCompleter.exec(CountedCompleter.java:731) at java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:289) at java.util.concurrent.ForkJoinPool.helpComplete(ForkJoinPool.java:1870) at java.util.concurrent.ForkJoinPool.awaitJoin(ForkJoinPool.java:2045) at java.util.concurrent.ForkJoinTask.doInvoke(ForkJoinTask.java:404) at java.util.concurrent.ForkJoinTask.invoke(ForkJoinTask.java:734) at java.util.stream.ForEachOps$ForEachOp.evaluateParallel(ForEachOps.java:159) at java.util.stream.ForEachOps$ForEachOp$OfRef.evaluateParallel(ForEachOps.java:173) at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:233) at java.util.stream.ReferencePipeline.forEach(ReferencePipeline.java:485) at com.terracottatech.frs.recovery.RecoveryManagerImpl$ReplayFilter.lambda$replayBatch$3(RecoveryManagerImpl.java:247) at java.util.concurrent.ForkJoinTask$AdaptedCallable.exec(ForkJoinTask.java:1424) at java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:289) at java.util.concurrent.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1056) at java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1692) at java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:157). See the Integration Server error log for the full stack trace.
Second Exception:
2025-02-11 11:51:26 GMT-03:00 [agent.load.tartI] Loading registry config file /WebM/IS01/IntegrationServer/instances/default/config/fabric-agent.xml2025-02-11 11:51:26 GMT-03:00 [agent.load.rrorI] Error processing registry config file /WebM/IS01/IntegrationServer/instances/default/config/fabric-agent.xmljava.io.FileNotFoundException: /WebM/IS01/IntegrationServer/instances/default/config/fabric-agent.xml (No such file or directory) at java.io.FileInputStream.open0(Native Method) at java.io.FileInputStream.open(FileInputStream.java:195) at java.io.FileInputStream.<init>(FileInputStream.java:138) at java.io.FileInputStream.<init>(FileInputStream.java:93) at sun.net.www.protocol.file.FileURLConnection.connect(FileURLConnection.java:90) at sun.net.www.protocol.file.FileURLConnection.getInputStream(FileURLConnection.java:188) at org.apache.xerces.impl.XMLEntityManager.setupCurrentEntity(Unknown Source) at org.apache.xerces.impl.XMLVersionDetector.determineDocVersion(Unknown Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source) at org.apache.xerces.parsers.XMLParser.parse(Unknown Source) at org.apache.xerces.parsers.DOMParser.parse(Unknown Source) at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source) at javax.xml.parsers.DocumentBuilder.parse(DocumentBuilder.java:177) at com.webmethods.fabric.agent.FabricAgentLoader.load(FabricAgentLoader.java:96) at com.webmethods.fabric.agent.FabricAgent.load(FabricAgent.java:64) at com.wm.app.b2b.server.FabricAgentManager.init(FabricAgentManager.java:45) at com.wm.app.b2b.server.Server.run(Server.java:707)2025-02-11 11:51:26 GMT-03:00 [ISS.0025.0054E] (tid=74) Fabric Agent initialization failed.
#### *Question related to a **free trial**, or to a **production (customer)** instance?*
Production (customer) instance on DEV environment
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Renan Kaic Lopes
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