The purpose of this post is to provide information for customers and partners who have consented to move to IBM and that:

• Are currently using 10.15 or earlier on premises webMethods products that were previously offered by Software AG
• Are currently using IBM webMethods SaaS products
• Want to use IBM webMethods 11.1

We will regularly update this post as more information becomes available. Please click Follow at the top right of this page so you will be notified of updates, and feel free to post any questions you have so we can respond on this page.

Details for IBM webMethods 10.15 and Earlier

Find Documentation for 10.15 or Earlier

• Currently available at https://docs.webmethods.io/
• Move to https://www.ibm.com/docs/en in future

Obtain 10.15 or Earlier Containers

To download containers for webMethods 10.15, go to https://containers.webmethods.io/products. Some products also offer containers for releases prior to 10.15. If you need a container that is not offered, you can build it yourself using instructions in the product documentation for the release you want.

Download Installer and Update Manager, or Command Central for 10.15 or Earlier

Until April 30, 2025, you can download the webMethods Installer and webMethods Update Manager, or webMethods Command Central, for webMethods 10.15 or earlier from the Software AG Empower Portal.

After mid-January 2025, IBM will begin moving contacts and entitlements for existing Software AG customers and partners to IBM systems. After your contacts and entitlements have been moved, you will be able to download the IBM webMethods Installer and IBM webMethods Update Manager for webMethods products  10.15 through 10.5, as follows:

1. Create a new directory on your target system.
   
2. Go to IBM Support: Fix Central, click Find product. In the Product selector drop down, type webMethods Installer.
3. In the Installed Version drop down, select the product release you are going to install (for example, 10.15).
4. In the Platform drop down, select the operating system onto which you want to install (for example, MAC OS x64). 
5. Click Continue. When the Select fixes page displays, click Continue. You will see options in the format IBM_webMethods_webMethods_Installer_<operating system>. 
6. Select the checkbox next to the webMethods Installer you want to download and click Continue.
7. Repeat these steps for webMethods Update Manager.
8. After you are sure the downloaded webMethods Installer and webMethods Update Manager are working, delete any webMethods Installer or  webMethods Update Manager you previously downloaded from Software AG Empower Portal.
9. For instructions on using webMethods Installer and webMethods Update Manager, see the webMethods documentation for your product release.

If you are not able to take one or more of the actions described above, your contacts and entitlements have not yet been moved. Please try again later.

After April 1, 2025, if you need to install or obtain fixes for product release 10.3 or earlier, contact IBM support.

Keep Your 10.15 or Earlier On Premises Products Running (License Keys and Metering)

After mid-January 2025, IBM will begin moving contacts and entitlements for existing Software AG customers and partners to IBM systems. If you are not able to take one or more of the actions described below, your contacts and entitlements have not yet been moved. Please try again later.

The instructions in this section will enable your webMethods 10.15 or earlier on premises products to continue working for as long as you maintain an active entitlement with IBM.

1. Determine whether your contract is core-based or transaction-based (metered). If you aren't sure, review your contract or contact your IBM Sales Representative for help. 
2. Look in the product documentation for your webMethods 10.15 or earlier on premises products to find all the license key directories in your existing webMethods installation. If you stored license keys in any custom directories, find those directories as well.
   
3. Copy your license keys and move the copies to a directory outside your existing webMethods installation.
4. Open the keys with a text editor and find the lines that start with <ExpirationDate>. If you do not see expiration dates, you have a perpetual license and need take no further action. If you do see expiration dates, follow the steps below before the license key expiration dates. 

EOS Dates for 10.15 and Earlier Releases

Please find EOS dates for 10.15 and earlier releases here https://www.ibm.com/support/pages/node/7180543

Details for IBM webMethods 11.1

Find Documentation for 11.1

• Currently available at https://docs.webmethods.io/ with redirects from https://www.ibm.com/docs/en
• Move to https://www.ibm.com/docs/en is targeted for June 2025

Download Installer and Update Manager, or Command Central for 11.1

After mid-January 2025, IBM will begin moving contacts and entitlements for existing Software AG customers and partners to IBM systems. After your contacts and entitlements have been moved, you will be able to download IBM webMethods Installer and IBM webMethods Update Manager, or IBM webMethods Command Central so that you will be able to install the IBM webMethods 11.1 products when they become available. For instructions, see the IBM webMethods documentation for these tools. IBM webMethods 11.1 might be available in March 2025.

If you are not able to take one or more of the actions described above, your contacts and entitlements have not yet been moved. Please try again later.

Add Metering to 11.1 On Prem Installations

​Metering is required for the usage-based products Integration Server/Microservices Runtime, Trading Networks, API Gateway, and ActiveTransfer. However, by default, metering is not enabled on new IBM webMethods 11.1 on-prem installations. To enable metering, first use Update Manager to install 11.1 fixes that include metering support for the usage-based products. The fixes are:

• Metering infrastructure: MTA_11.1_Fix2 metering (all installations)
• API Gateway: YAI_11.1_YAIC_Fix3
• Integration Server/Microservices Runtime: IS_11.1_Core_Fix3
• Trading Networks: TNS_11.1_Fix1 
• ActiveTransfer Server: MAT_11.1_Server_Fix1

Then generate metering configurations, place them in your installations, and restart your products as explained here https://ibm.biz/metering-documentation

The usage-based products in the installations will start reporting transactions. 

Note that if you have a usage-based contracts but do not enable metering, the products will continue to work. However, metering is contractually required for usage-based products, and the product GUIs and logs will report warnings at startup if metering is not enabled.​

If your subscription includes both on prem and SaaS, you will automatically see a dashboard for your metering data in your SaaS environment.

If your subscription is on prem only, go to https://ibm.biz/BdGg5i and sign up for a self-hosted SaaS tenant that will show your metering data in a dashboard. If you are upgrading to 11.1 and you already have a dashboard you have been using for 10.x products, make the 11.1 metering data appear on the dashboard by opening the dropdown under Contract ID at the top left of the dashboard and then selecting your on prem Site ID. If you need help, contact your CSM. ​

Upgrade/Migrate On Prem Products to 11.1

After mid-January 2025, IBM will begin moving contacts and entitlements for existing Software AG customers and partners to IBM systems.

1. Read the Upgrading IBM webMethods Products 11.1 guide to plan your upgrade.
2. After your contacts and entitlements have been moved, follow the instructions in the guide to download the tools you need to perform the upgrade/migration (for example, IBM webMethods Installer and IBM webMethods Update Manager). 
   

If you are not able to take one or more of the actions described above, your contacts and entitlements have not yet been moved. Please try again later.

Obtain 11.1 Containers

After mid-January 2025, IBM will begin moving contacts and entitlements for existing Software AG customers and partners to IBM systems.

After your contacts and entitlements have been moved, you will be able to download containers for IBM webMethods 11.1 products as explained below. 

For most IBM webMethods products, see the product documentation for instructions. For IBM Terracotta and IBM BigMemory Max, use the instructions below.

1. Go to https://myibm.ibm.com/dashboard/
2. Scroll down to the Container Software & Entitlement Keys section and click View library.
3. On the Entitlement keys page, click Add new key, and then copy the key.
4. Open a command line prompt.
5. Log in to the Docker registry using the command docker login cp.icr.io -u cp -p <entitlement_key>
6. Pull the container image you want using the command docker pull cp.icr.io/cp/<product_name>:version

If you are not able to take one or more of the actions described above, your contacts and entitlements have not yet been moved. Please try again later.

For IBM Terracotta, there is no prefix, the version number is 11.1.0, and the product names are:

• ibm-terracotta-voter
• ibm-terracotta-server
• ibm-terracotta-management-server
• ibm-terracotta-config-tool
• ibm-terracotta-cluster-tool

For BigMemory Max, there is no prefix, the version number is 4.4.1, and the product names are:

• ibm-bigmemorymax-server
• ibm-bigmemorymax-management-server

Product Support Lifecycle for 11.1

Please find the product support lifecycle page for the 11.1 release here Overview - Product lifecycle - IBM Support

Rename of Software AG Cloud and URLs for SaaS

Software AG Cloud has been renamed IBM webMethods iPaaS. We will change the URLs for Software AG Cloud components to new URLs soon.

After the change, your existing URLs will continue to work. However, we will eventually deprecate the existing URLs. Before that deprecation date arrives, you will need to replace the URLs with the new URLs anywhere you saved those URLs, such as browser bookmarks.

We will provide dates for the URL changes and deprecation, and instructions on changing to the new URLs, as soon as possible.

Sustained Support Products

The products listed below continued to be available to existing customers through IBM’s Sustained Support Model. Details on their support dates are available on the IBM product lifecycle page https://www.ibm.com/support/pages/lifecycle/“

Discontinued Products

The products listed below have already been discontinued, or are being discontinued. You will not be able to renew your license beyond the term of your current contract. IBM will continue to provide best-effort support until that date. You will only be able to continue to use the product beyond that date if you have an existing perpetual license. 

If you have any questions about these products or about options available to you, please contact your IBM Sales Representative.

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Update log:

• Last week of November 2024 - posted initial topics
  
• 12/4/2024 added information about upgrade
• 12/9/2024 added location of Installer, Upgrade Manager, Command Central
• 12/16/2024 added information about license keys
• 12/19/2024 added information about discontinued products
• 1/27/2025 updated documentation information
  
• 1/29/2025 updated Keep Your webMethods 10.15 or Earlier On Premises Products Running section with fix names and locations
• 1/31/2025 added Sustained Support Products topic
• 2/19/2025 amended note for 10.15 or earlier transaction based
• 2/19/2025 increased header size for easier reading
• 2/19/2025 changed the fix instructions for Integration Server in the section Keep Your 10.15 or Earlier On Premises Products Running (License Keys and Metering)
• 2/19/2025 minor formatting edits
• 2/20/2025 minor edit
• 2/21/2025 posted new section Add Metering to 11.1 On Prem Installations
• 2/24/2025 amended on prem metering dashboard info
• 2/24/2025 changed date for downloading installer for 10.x from March 31 to April 30