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By Haris Pozidis , Principal Scientist and Manager of AI for Infrastructure Welcome back! Last time, we delved into the fascinating world of Agent Assist , an AI cloud service that aids IBM support agents in swiftly locating the most relevant information...
Agent Assist - Part 2.MP3
Lisa Stampe, Global BLE for Premium Services and Logo SWMA and Sandy Carroll, Director of TLS Product Management talk to us about the benefits of IBM Premium Services and Proactive Support, touching on IBM Expert Care, IBM Support Insights, our sustainability portfolio and much more. ...
PremiumServicesProactiveSupportPodcast.mp3
Client Challenge: The organization faced the challenge of users being unable to access Microsoft Office 365, leading to disruptions in productivity and collaboration. This issue often requires swift and effective resolution to minimize impact on daily operations. ...
IBM Support Insights continues to focus on providing risk-based actionable insights for our clients’ infrastructure, enabling additional self-help capabilities and providing enhanced support analysis. We have recently introduced several powerful enhancements. ...
Client Challenge The client planned a database migration that would improve their business. Due to the critical mission, there were a huge concern about day-to-day operations and downtime. While client was migrating databases from DB2 to SAP HANA and faced unpredictable slow...
In 2022 IDC reported shipments from Q4 2021 to Q3 2022 of almost 30 million servers and storage worldwide. 1 2 That’s a lot of devices. Now consider an average 3-5 year refresh cycle for the datacenter – that equates to a considerable amount of ongoing electronic disposal. It’s not...