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Support is critical for the success of every business. People wrongly perceive it as fixing a particular problem or as insurance against failure, but it's about being a strategic partner for optimizing and running operations more effectively. When we envision the next generation of support, AI...
CTO Insights IBM TLS + AI - Envisioning the Next Generation of Support-20240717 1604-1.mp4
Lisa Stampe, Global BLE for Premium Services and Logo SWMA and Sandy Carroll, Director of TLS Product Management talk to us about the benefits of IBM Premium Services and Proactive Support, touching on IBM Expert Care, IBM Support Insights, our sustainability portfolio and much more. ...
PremiumServicesProactiveSupportPodcast.mp3
Client Challenge: The organization faced the challenge of users being unable to access Microsoft Office 365, leading to disruptions in productivity and collaboration. This issue often requires swift and effective resolution to minimize impact on daily operations. ...
IBM Support Insights continues to focus on providing risk-based actionable insights for our clients’ infrastructure, enabling additional self-help capabilities and providing enhanced support analysis. We have recently introduced several powerful enhancements. ...
Client Challenge The client planned a database migration that would improve their business. Due to the critical mission, there were a huge concern about day-to-day operations and downtime. While client was migrating databases from DB2 to SAP HANA and faced unpredictable slow...
IDC MarketScape: Worldwide Support Services 2022 Vendor Assessment, recently released by the International Data Corporation (IDC), is an in-depth analysis and ranking of 11 of the worldwide support services providers. #MultivendorHardware #MultivendorSoftware #PremiumSupportServices ...
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IBM can provide holistic support and services across a hybrid multicloud environment that helps you achieve your business goals. Our global IT maintenance infrastructure offers integrated hardware and software support services around the clock, in your local language, with access to service,...
In 2022 IDC reported shipments from Q4 2021 to Q3 2022 of almost 30 million servers and storage worldwide. 1 2 That’s a lot of devices. Now consider an average 3-5 year refresh cycle for the datacenter – that equates to a considerable amount of ongoing electronic disposal. It’s not...